Muthig G.

George M. is an experienced operations and customer service specialist based in Berlin, known for his wide-ranging international expertise in personnel coordination, sales, escalation management, and operational process control. He has a proven track record in building and leading teams, specializing in Customer Success Management, KPI Management, and SLA Management. At Steinbeis University, he served as a Coordinator for Study Success Management, handling tasks such as team coordination, onboarding, and process optimization. George's background also includes roles as an executive assistant and support manager with firms like Telefonica, underscoring his adeptness in stakeholder management, technical support, and service optimization within the telecommunications sector. As the founder of Muthig & Vass Group International Call Service, he notably led international teams, managed CRM systems, and developed BPO solutions. His strong management acumen is supported by certifications like Microsoft 365 Identity and Services and a deep familiarity with tools such as HubSpot and AcademyFIVE.