Myguelle E.
Junior BPO Customer Service Representative
Open to offersNew to PlatformAbout
Myguelle Eunice V. is an experienced Customer Service Representative with over two years in the BPO industry, focused on providing support in the retail and consumer accounts domains. At Sutherland Global, she delivered technical support by troubleshooting hardware, software, and connectivity issues, efficiently resolving product inquiries, billing concerns, and order management requests. Myguelle consistently handled high call volumes, averaging over 40 customer interactions daily, while maintaining strong problem-solving skills and a track record of meeting key performance metrics like Average Handling Time. Her expertise emphasizes technical support, call handling, and customer satisfaction in fast-paced, high-volume environments.
Experience
Customer Service Representative
Sutherland Global · 2023 — 2026Provided high-quality customer service and technical support to retail and consumer accounts within a dynamic call center setting. Aided customers with issues related to billing, order tracking, product inquiries, returns, and account management. Offered technical assistance by troubleshooting hardware, software, and connectivity problems, walking customers through solutions step-by-step. Handled an average of 40+ customer interactions daily while consistently maintaining accuracy and professionalism.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementSTI College Angeles, Dagupan · 2022 — 2023
- Bachelor of Science in Tourism ManagementSTI College Angeles, Pampanga · 2016 — 2022
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