Myla M.
Mid-Level BPO Customer Service Representative
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About
Mila R. is a dedicated professional specializing in customer service and sales within the BPO industry. With over 7 years of experience, she has demonstrated proficiency in handling customer concerns efficiently across various sectors, including healthcare and retail. Her career began at Concentrix in early 2019, where she excelled as a Customer Service Representative for a floral delivery account. Following this, she joined Sutherland from April 2019 to May 2023, focusing on healthcare and insurance-related queries for AllyAlign HMO, ensuring customer satisfaction while maintaining confidentiality. At iQor, from August 2023 to March 2024, Mila continued to refine her skills in managing service-related concerns before transitioning to SixEleven. There, she served as a Sales and Customer Service Representative for FullBeauty Brands, successfully promoting products and handling orders while consistently meeting sales goals. Mila holds a Bachelor of Science in Pharmacy from San Pedro College and has furthered her education with healthcare provider training at St. Augustine School of Nursing.
Experience
Sales and Customer Service Representative
Sixeleven · 2024 — 2026Facilitated customer product orders, returns, and account concerns. Effectively promoted products and managed sales transactions. Delivered high-quality customer service while addressing inquiries via phone and email.Customer Service Representative
iQor · 2023 — 2024Addressed customer account and service-related concerns. Processed requests and supplied accurate information while demonstrating strong communication and problem-solving abilities.Customer Service Representative
Sutherland · 2019 — 2023Supported members with issues related to healthcare and insurance. Advised customers on benefits, claims, and coverage. Addressed inquiries to ensure a satisfactory customer experience while maintaining confidentiality.Customer Service Representative
Concentrix · 2019 — 2019Managed customer inquiries related to flower orders and deliveries. Assisted clients with tracking orders and resolving issues to ensure satisfaction during transactions.
Skills & Expertise
Education
- Health Care ProviderSt. Augustine School of Nursing · 2009 — 2011
- Bachelor of Science in PharmacySan Pedro College · 1996 — 1998
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