Mylene A.
Junior Executive Assistant
Open to offersNew to PlatformAbout
Mylene O., an accomplished Executive Assistant and Administrative Support professional, brings over 17 years of rich experience in customer service, operations, and leadership within the BPO industry. With 11 months of dedicated experience in remote executive support, she excels in providing comprehensive administrative services. Her competencies encompass calendar management, client communication, invoicing, and project management. Mylene has adeptly coordinated online events, maintained meticulous client records, and streamlined operations using tools like Google Workspace, Asana, and Slack. Her experience extends to managing team operations and conducting training as a Team Leader at Concentrix, as well as handling complex client support as a Technical Advisor II at Convergys. She holds a Bachelor of Science in Computer Science from AMA Computer University, reinforcing her strong technical foundation. Fluent in English and native in Filipino, Mylene is recognized for her organizational skills and proactive approach in high-paced environments.
Experience
Executive Assistant
Remote · 2025 — 2026Managed the executive's calendar and email communications while prioritizing daily tasks in a remote setting. Coordinated online masterclasses by scheduling sessions, sending invitations, and ensuring follow-up communication with attendees. Handled client correspondence via email, Instagram DMs, and CRM platforms, maintaining timely and consistent responses. Created and sent invoices through Wave, tracked financial data, and kept updated spreadsheets. Maintained client records and operational documents with Google Sheets and Google Workspace. Reorganized Asana client accounts by correcting details, updating tasks, and improving visibility for daily operations. Developed trackers for client check-ins and weekly promotions to enhance operational organization.Team Leader
Concentrix CVG Philippines · 2019 — 2025Oversaw team operations including scheduling, attendance tracking, and KPI monitoring while ensuring effective communication with stakeholders. Led coaching sessions and provided onboarding support aimed at enhancing team performance, which included conducting performance reviews and planning actionable steps for development. Managed escalated customer concerns and collaborated with vendor managers during business reviews. Created reporting trackers using stakeholder data to enhance visibility into weekly team performance.Program Ready Trainer
Convergys Philippines · 2018 — 2019Facilitated onboarding and refresher training sessions for new hires. Coordinated schedules and attendance, managed training materials, and aligned with stakeholder requirements for effective class delivery. Offered post-production coaching to support employees transitioning into live operations.Technical Advisor II
Convergys Philippines · 2013 — 2018Resolved complex customer issues effectively for Google Shopping, managing order processing and communication regarding shipment updates. Led initiatives to share knowledge among team members and contributed to team development. Addressed delivery issues and delays, ensuring effective communication throughout the resolution process. Provided B2B support through Microsoft Yammer, coordinating with IT specialists and business stakeholders regarding technical requests and server updates, while tracking open issues for timely follow-ups.Customer Service Representative
Sitel Philippines · 2008 — 2013Provided customer support for Sears, assisting with pre-order and post-order inquiries, as well as shipment tracking. Coordinated with drivers to solve scheduling issues while ensuring a positive service experience for customers. Assisted Microsoft users with product-related troubleshooting and managed inquiries related to accounts, subscriptions, and billing.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceAMA Computer University · 2001 — 2024
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