Mylene R.
Administrative Assistant
Open to offersNew to PlatformAbout
Mylene R. is an experienced Team Leader and Administrative Assistant based in Manila, Philippines, with a proven track record in real estate, technology, sales support, finance, and customer service industries. At Professional Plotter Technologies, she managed order processing and invoicing for over 135 accounts, utilized Quickbooks, and oversaw payment processing and reporting. Her work with the William Hagan Group focused on real estate lead generation, listing management, and CRM handling. As Junior Team Lead at My OutDesk, she coordinated schedules, conducted coaching and feedback sessions, and managed payroll for a team of 60 virtual assistants. Earlier roles included sales support leadership at PCM Inc., fraud analysis at JP Morgan Chase Bank, and customer service within BPO and call center environments. Mylene R. is adept with multiple platforms, including Salesforce, Dotloop, Trello, and MS Office.
Experience
Administrative Assistant
Professional Plotter Technologies · 2022 — 2026Processed orders in Quickbooks from the orders inbox and two company websites. Managed manual invoicing for 135 accounts, converted spreadsheets to Recur. Handled incoming customer calls and managed Open Purchase Orders and Open Sales Orders Reports, along with processing and receiving payments.Administrative Assistant
William Hagan Group · 2020 — 2022Generated and uploaded leads for Expireds, FSBO, and PreForeclosure categories. Collected feedback from agents via Showing Time and communicated it to Sellers. Created weekly lead reports, managed listing documentation, and organized Open House activities, along with overseeing CRM Management.Junior Team Lead
My Outdesk · 2014 — 2020Scheduled monthly check-ins with Virtual Assistants, offering coaching and feedback. Organized Virtual Assistant schedules and processed timesheets and payroll for 60 team members. Monitored Inside Sales Associate calls to align with client objectives and conducted call calibration sessions biweekly, providing necessary feedback.Sales Support Team Lead
PCM Inc. · 2009 — 2014Managed the administrative and operational tasks of the Senior Account Executive within the Business Division. Guided team efforts to ensure tasks were completed within designated time frames and monitored individual performance to align with organizational objectives. Offered coaching and facilitated problem solving, while generating pertinent reports such as Backorder, Customer Summary, Quarterly Customer, and Inventory reports.Collections Specialist
PCM Inc. · 2008 — 2008Implemented collection procedures by monitoring accounts and initiating actions based on account status. Assisted customers with late payments and billing inquiries.Fraud Analyst
JP Morgan Chase Bank · 2007 — 2008Utilized tools for fraud screening and order support while managing phone coverage for queues. Addressed declines and fraud-related issues and processed order confirmations timely, maintaining professional customer service for both internal and external communications.Customer Service Representative
Sitel Philippines · 2006 — 2007Provided excellent customer service to internal and external credit card customers. Managed inbound customer service calls, accurately identifying and resolving their concerns.Customer Care Specialist
Epixstar Philippines · 2005 — 2006Assisted credit card holders with account-related concerns and processed payments as well as credit limit increases. Approved applications for new credit card holders.Telephone Sales Representative
Air Relay Corp · 2004 — 2005Conducted outbound sales calls, offering credit cards to customers. Engaged in upselling and upgrading services for existing clients, and processed new credit card applications.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceJose Rizal University · 1999 — 2001
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