Mylene R.

Mylene R. is an accomplished Medical Virtual Assistant and Customer Support Specialist with over five years of industry experience. She has effectively managed healthcare administrative tasks such as patient scheduling and appointment coordination, along with comprehensive electronic medical records (EMR/EHR) management and medical documentation. Her proficiency extends to supporting US healthcare and food delivery accounts through phone, email, and chat services, ensuring customers receive the best support. She is also experienced in lead generation and conducted extensive insurance verification and patient coordination. Mylene's experience with platforms such as Zendesk and major CRM and telehealth systems complements her technical expertise in Microsoft Office and Google Workspace. Her commitment to HIPAA compliance underscores her dedication to secure patient information management. Mylene's educational foundation is in Information Technology, graduating from Central Philippines State University, enhancing her technical proficiency in the healthcare domain.