Mylene I.
Mid-Level Email & Customer Support Specialist
Open to offersNew to PlatformAbout
Mylene P. is a seasoned Email & Customer Support Professional known for efficiently handling a range of customer inquiries through email, chat, and ticketing systems, predominantly supporting U.S. accounts. Her expertise spans managing high volumes of inquiries, delivering accurate and professional responses, and maintaining a sharp focus on customer satisfaction. She has demonstrated her proficiency in handling concurrent chat support, managing email correspondence, and taking inbound/outbound calls. Mylene's background in CRM systems, Microsoft Office, and Google Workspace equips her with the tools necessary to provide exceptional customer support. Her career includes roles at organizations like Sykes Asia/Foundever, Nowcom Global Services, and Peak Support, where she handled tasks from email management to administrative support for payroll and account management. Mylene holds a BS in Hotel and Restaurant Management from STI College Paranaque.
Why hire me
I believe I am a strong fit for this Customer Support role because I have several years of experience supporting U.S. clients through email, chat, ticketing systems, and inbound calls. I am experienced in handling high-volume customer inquiries, managing multiple chats simultaneously, resolving concerns efficiently, and providing accurate and professional responses. My background also includes account management, payroll and administrative support, financial services, and QuickBooks-related customer support. These experiences have strengthened my attention to detail, problem-solving skills, organization, and ability to handle sensitive customer information. I am adaptable, reliable, and comfortable working independently or as part of a team. Most importantly, I am committed to providing excellent customer service and creating a positive experience for every customer.
Experience
Customer Support
Nowcom Global Services · 2024 — 2025Processed payroll taxes reports, managed new hire reports, and executed payroll for employees. Handled accounts payable, accounts receivable, invoices, estimates, and reconciliations, while supporting B2B for QuickBooks Online and Desktop migrations.Administrative Support
Peak Support · 2025 — PresentManaged client accounts via admin console, providing administrative support for payroll. Handled ticketing requests for refiling, filings, and amendments, while managing new hire reporting and risk account reviews.Customer Support
Sykes Asia/ Foundever · 2021 — 2024Provided customer support through email, chats, and inbound calls. Managed email correspondence and inquiries while handling 3-4 chat supports concurrently.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementSTI College Paranaque · 2012 — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite Mylene I. to a job.
Sign in as an employer