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Myra F. — Senior Virtual Assistant and Project Coordinator from Philippines

Myra F.

Senior Virtual Assistant and Project Coordinator

Philippines 6+ years 5 - 8 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Myra is a seasoned Virtual Assistant and Project Coordinator with over a decade of expertise in customer service, sales support, project coordination, and administrative operations, primarily in remote and BPO settings. Proficient in supporting Australian and US-based clients, she skillfully manages client communications, CRM systems, and project workflows. Her experience spans marketing support for real estate companies, where she executed email marketing campaigns and managed CRM workflows for companies like Brivity VA. At Energized Health, she provided comprehensive virtual assistance, while at Peak Support Global Enterprises, she honed her customer service skills through email and phone support. As a Translation Project Coordinator for Lexigo, she demonstrated her ability to manage complex translation projects, ensuring timely and high-quality delivery. Her technical skills include proficient use of HubSpot, Google Workspace (Docs, Sheets, Drive), Microsoft 365, Canva, MailChimp, Constant Contact, Flodesk, AI Tools, Zendesk, and various content management tools, and she holds a Master in Public Administration from Cebu Normal University and a Bachelor of Science in Computer Science from Holy Name University.

Why hire me

Employers should hire me because I'm a reliable, proactive Virtual Assistant who genuinely enjoys helping businesses stay organized and efficient. I combine strong administrative, customer service, sales, and marketing support experience with excellent attention to detail and a commitment to delivering quality work. I'm comfortable working independently, managing multiple priorities, learning new systems quickly, and communicating professionally with clients and team members. I take initiative, solve problems, and ensure tasks are completed accurately and on time. My goal is not just to complete assigned work but to become a dependable team member who contributes to the company's long-term success.

Experience

  • Marketing Support Virtual Assistant

    Brivity VA · 2024 — 2026
    Executed email marketing campaigns by drafting, scheduling, and tracking performance. Managed HubSpot CRM workflows, including landing pages, automations, and UTM tracking. Coordinated webinar workflows and campaign deliverables. Drafted newsletters and marketing emails. Maintained campaign tracking sheets to ensure timely execution. Uploaded and managed website content and graphics.

  • Customer Service Representative (Email & Call Support)

    Peak Support Global Enterprises · 2022 — 2024
    Delivered customer support through both email and phone channels. Maintained service metrics to improve response efficiency. Engaged in active listening with callers to confirm or clarify information. Utilized various software and tools effectively. Built strong client relationships through consistent support and participated in training opportunities to enhance knowledge.

  • Virtual Assistant

    Energized Health · 2022 — 2023
    Managed the inbox, responding to emails and calls while maintaining client communication. Organized and updated healthcare-related databases and contact lists. Ensured compliance with data handling standards. Uploaded and managed video content on platforms like YouTube and Vimeo. Provided both administrative and sales support.

  • Translation Project Coordinator

    Lexigo (AU Client) · 2021 — 2022
    Oversaw the complete translation project lifecycle from inquiry and quotation to final delivery. Responded to inquiries, reviewed documents, and prepared accurate quotations based on pricing guidelines. Processed client orders and maintained project records in the CRM. Coordinated with translators, assigning projects and confirming delivery times. Conducted quality assurance by reviewing translated documents and ensuring proper formatting.

  • Customer Support (Email & Chat)

    Harward Media · 2021 — 2021
    Responded to customer inquiries through email and chat channels. Managed tickets using Freshdesk and Reamaze. Troubleshot issues and documented responses.

  • Human Resource Specialist I–II / Sr. HR Specialist

    Civil Service Commission · 2013 — 2021
    Managed HR operations, implemented policies, and ensured compliance. Prepared reports and handled records management. Delivered training programs and facilitated sessions. Provided public assistance and processed client inquiries.

  • Customer Service Representative (Outbound Sales Support)

    AEGIS People Support (BPO) · 2009 — 2013
    Conducted outbound calls to prospective customers to explain and promote products and services. Booked appointments for free consultations and followed a conversion-based sales process, contributing to revenue through successful sales conversions.

Skills & Expertise

Real Estate Virtual AssistantCRMMedical PartnershipsCanvaCall HandlingAccount ManagementWritingCRM ManagementAppointment Setter (Real Estate)Sales SupportVirtual AssistantEmail MarketingAppointment SetterCustomer Service and Admin Support

Education

  • Master in Public Administration
    Cebu Normal University · 2016 — 2020
  • Bachelor of Science in Computer Science
    Holy Name University · 2000 — 2004