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Myrna A. — Mid-Level Cold Calling Specialist from Philippines

Myrna A.

Mid-Level Cold Calling Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Myrna A. is a seasoned professional specializing in cold calling and customer service with a robust foundation in Sales Strategies, Negotiation, and CRM Management, gained through her tenure in various roles. Her career has mainly been centered on the real estate sector with a focus on lead generation and client engagement while working as a Cold Calling Specialist at RWG BPO Services. She has honed her skills in lead identification, prospect qualification, and maintaining a steady pipeline of leads to fuel the sales team's success. Her proficiency in updating CRM systems ensures the accuracy of client data, thereby supporting strategic business goals. In her role as a Customer Service Representative at NR Global Corporation, Myrna assisted healthcare members, demonstrating her adeptness in handling inquiries about benefits and coverage with precision, all while adhering to privacy standards. She excels in fostering relationships, communicating effectively, and enhancing business growth through targeted appointment setting activities.

Experience

  • Customer Service Representative

    NR Global Corporation · 2024 — 2026
    Handled inbound calls from patients and healthcare members, addressing inquiries regarding benefits, coverage, and claims. Verified member eligibility and maintained confidentiality. Documented interactions, updated records in CRM, and addressed customer concerns efficiently, escalating as necessary.
  • Cold Calling Specialist

    RWG BPO Services · 2022 — 2024
    Conducted outbound cold calls to introduce products and services, generating interest and identifying potential clients. Lead qualification was based on requirements, budget, and decision-making authority. Scheduled appointments for the sales team and maintained the CRM with accurate customer details and lead status.

Skills & Expertise

Education

  • High School Graduate
    Davao City National High School · 2013 — 2017
  • Senior High School Graduate in Accountancy and Business Management
    Magugpo South Tagum City

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