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N T. from South Africa

N T.

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Nigel R. is an accomplished Service Advisor and Admin Manager with extensive experience in the automotive industry, particularly with renowned brands like Mercedes Benz and BMW. Over his career, Nigel has demonstrated expertise in consulting with mechanics on repair options, selling and providing detailed information on automotive parts and services, and managing dealership workflows and schedules. His tenure as a Costing Clerk has honed his skills in warranty and motorplan costing, ensuring operational efficiency at dealership levels. Nigel's roles have spanned multiple locations, including heavy customer interaction at Mercedes Benz Bedfordview and Westrand, and BMW locations in Fourways and Sandton. His capacity to maintain positive customer relations and manage up to 25 vehicle bookings per day showcases his capability in efficient dealership management and effective customer service. Leveraging his skills in strategic planning and relationship building, Nigel focuses on enhancing customer satisfaction and fostering repeat businesses.

Experience

  • Service Advisor/Costing Clerk

    Mercedes Benz Bedfordview and Westrand · 2021 — 2025
    Consulted with mechanics on necessary repairs while providing customers with detailed product and service information. Scheduled appointments, vehicle drop-off, and pick-up times, and communicated warranty protections and cost savings to clients. Managed the dealership's workflow and maintained positive customer relationships to encourage repeat business. Liaised with service technicians regarding parts ordering to ensure availability.
  • Service Advisor

    Bmw Fourways · 2016 — 2020
    Oversaw the dealership's workflow and schedule, while updating customers on service changes and vehicle pick-up times. Fostered positive customer relationships for business retention and processed payments with transparency. Managed the express bay, ensuring timely vehicle service and achievement of key performance indicators.
  • Service Advisor

    Bmw Sandton · 2012 — 2016
    Greeted customers, facilitating the booking process with precision. Engaged with mechanics to explore repair options and communicated service options to customers effectively. Handled customer inquiries regarding service outcomes and provided guidance on warranty protections and potential cost savings.
  • Service Advisor/Admin Manager

    Club Motors Bmw Randburg · 2006 — 2010
    Managed administrative tasks alongside service advisory duties to enhance dealership operations and customer service.
  • Costing Clerk/Admin Clerk

    Smg Bmw Century city Cape Town and Smg Bmw Pietermaritzburg · 2003 — 2006
    Performed costing and administrative functions to support dealership operations.
  • Service Advisor

    Garden City Motors Mercedes Benz Pietermaritzburg · 1991 — 2002
    Provided service advisory support and customer assistance, ensuring a high standard of care and service delivery.
  • Costing Clerk

    Forsdicks Bmw Pietermaritzburg
    Handled costing functions to facilitate dealership operations.

Skills & Expertise

Education

  • National senior Certificate
    UMZINTO

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