Nacris K.

Nacris J. is a seasoned professional in the areas of multilingual communication, operations, and customer service, with a particular expertise in medical interpretation and call center management. Currently serving as an Interpreter Manager at Akula Interpreting and Translation LLC, Nacris excels in coordinating interpreter recruitment and onboarding, ensuring compliance with HIPAA, and maintaining quality service delivery. Parallel to this role, he manages customer retention at Melbet Kenya, where he strategizes on improving customer loyalty and satisfaction. In his freelance capacity with Lingotec, he delivers precise French and Lingala interpretation for healthcare environments. Nacris's educational background includes a High School Diploma in Electricity, and he possesses advanced language skills in French, English, Lingala, Krio, and Nigerian Pidgin. His commitment to confidentiality and accuracy is underlined by certifications in HIPAA Compliance and Medical Interpretation. With a proven track record in cross-cultural communication and remote team collaboration, Nacris contributes significantly to the organizations he partners with, leveraging tools like CRM systems and virtual meeting platforms to enhance operational efficiency.