Nadia A.
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About
Nadia R. is a professional with substantial experience in the fields of telemarketing, sales, and customer service, particularly skilled in lead tracking and information management. Her role at Sinapsis involved engaging with potential clients through phone calls to promote and sell courses, providing customer support via chat, resolving inquiries, tracking client data through Excel, and expanding the customer database. Nadia is adept at customer support and plays an essential role in achieving sales targets. She holds certifications in Adobe Photoshop, Premiere, and After Effects from 2019 and has expertise in digital marketing and social media platforms, certified by a course in December 2021. Furthermore, Nadia speaks native Spanish, has intermediate proficiency in English, and basic knowledge of Portuguese.
Experience
ISE Foundation Reading and Writing
Trinity College London · 2022 — 2022Engaged in academic activities focused on reading and writing skills.Call Center
Sinapsis · 2021 — 2021Connected with potential clients via phone for the promotion and sale of courses. Provided customer support through chat, addressing inquiries and sharing information. Documented and organized data in Excel to track customer status, including interested, uninterested, and future contacts. Generated referrals and expanded the customer database. Monitored potential clients and assisted in achieving sales targets.
Skills & Expertise
Education
- Certificate in Reading and WritingISE Foundation · 2022 — 2022
- Certificate in Graphic Design and MultimediaTrinity College London · — — 2021
- Certificate in Digital Marketing and Social MediaTrinity College London · — — 2021
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