Nadia A.
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Nadia R. is a seasoned professional with substantial experience in the telemarketing and hospitality sectors, based in Sao Paulo, Brazil. She served as an Assistant Banquet Coordinator at Hotel Athlone Sheraton in 2022, where she was crucial in coordinating events, overseeing logistics, and ensuring excellent customer service during banquets and events. Her role demanded a close collaboration with the kitchen and service teams to ensure efficient operations. Additionally, she worked as a Call Center Agent at Sinapsis in 2021, where she specialized in lead tracking and sales for educational courses, honing her ability in customer service, data management, and lead generation. Nadia's technical skills include proficiency in Adobe Photoshop, Adobe Premiere, and social media marketing, highlighting her versatility and capability to adapt across different roles and industries.
Experience
Kitchen Assistant and Kitchen Porter
Dead Center Brewing · 2023 — PresentSupported kitchen staff by organizing utensils and maintaining a clean and tidy kitchen. Assisted in dessert preparation and ensured the cleanliness of floors. Helped with the daily inventory management and stock control of beverages and materials.Banquet Assistant
Hotel Athlone Sheraton · 2022 — PresentCoordinated and supported events and banquets. Provided customer service and assistance to guests during events. Organized venues and tables according to requirements and collaborated with kitchen and service staff to ensure efficient service. Oversaw event development and addressed incidents. Managed materials, inventory, and basic logistics while working effectively in dynamic, high-pressure environments.Barback
Piano bar · 2022 — PresentProvided operational support to bartenders to ensure quick and efficient service. Replenished drinks, ice, glassware, and bar supplies during service. Maintained cleanliness and organization of work areas and assisted in the opening and closing procedures of the bar. Managed basic inventory control and stock of beverages. Ensured a professional and organized environment by removing glassware and cleaning tables.Call Center Agent
Sinapsis · 2021 — PresentEngaged with potential customers via phone calls to promote and sell courses. Delivered customer service through chat, addressing inquiries and providing information. Recorded and organized data in Excel to track clients (interested, disinterested, and future contacts). Generated referrals and expanded the customer database while following up with potential clients and supporting the achievement of sales goals.
Skills & Expertise
Education
- Digital Marketing and Social MediaTrinity College Ireland · 2021 — 2021
- Graphic Design and MultimediaColegio Adventista · 2015 — 2017
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