Nadir R.
Mid-Level Customer Service and Logistics Specialist
Open to offersNew to PlatformAbout
Nadir R. is a seasoned professional with a decade of experience working in Saudi Arabia, specializing in Call Center Operations, Logistics, and Customer Service. He possesses exceptional skills in managing customer support, resolving delivery and rider issues, and handling a high volume of calls efficiently. His expertise in Saudi geography and customer expectations equips him to support operations for companies like Hungerstation with precision. During his role as a Call Center & Customer Support Agent, Nadir managed inbound and outbound calls to address order issues and service inquiries, ensuring customer satisfaction. As a Logistics & Dispatch Specialist, he navigated the complexities of local delivery zones in Saudi Arabia and resolved transport delays with dispatch controllers. Furthermore, his experience as a Salesman & Cashier at Bin Dawood honed his face-to-face customer service abilities and cash handling skills in a bustling retail environment. Nadir holds matriculation from Karachi and is fluent in Arabic and Urdu, with basic English communication skills.
Experience
Call Center & Customer Support Agent
Saudi ArabiaManaged both inbound and outbound calls to assist users with order-related issues and service inquiries, while providing timely solutions. Addressed customer complaints effectively, contributing to customer satisfaction and retention in a fast-paced environment. Collaborated with the operations team to quickly resolve delivery and system disputes.Logistics & Dispatch Specialist (Professional Driver)
Saudi ArabiaDemonstrated mastery of Saudi road networks and navigation tools, enhancing understanding of local delivery areas. Worked with dispatch controllers to effectively manage daily schedules and address real-time transport delays.Salesman & Cashier
Bin Dawood, Saudi ArabiaProvided high-quality customer service face-to-face in a retail environment while handling a diverse customer base. Ensured accurate cash handling and managed digital payment processes during peak hours.
Skills & Expertise
Education
- MatriculationKarachi, Pakistan
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