Nael T.

Nael T. is a highly dedicated professional with over 10 years of experience in the BPO and call center industry. At SupportSave Solutions Inc, he excelled in collecting and recording customer account details and verifying information with a remarkable 99% accuracy using the Five9 application. During his tenure at Fusion BPO, he audited over 50 agent calls daily, ensuring complete compliance with company standards and maintained documentation accuracy. His proficiency in managing schedules through GoHighLevel and Calendly, along with his capabilities in telemarketing and outbound sales, are notable. He effectively handled client communications, resolving issues through timely email responses. Additionally, Nael's educational background includes a Doctor of Veterinary Medicine degree and a brief study in Computer Engineering, where he was notably awarded for his performance in computer hardware fundamentals. His skills extend to Xero and QuickBooks, ensuring precise financial record-keeping.