Najze J.
Mid-Level Retail Operations Manager
Open to offersNew to PlatformAbout
Najze J. is a people-focused leader with significant expertise in operations management, talent acquisition, and onboarding. Currently serving as a Department and acting Store Manager at H&M in Winston-Salem, NC, Najze oversees daily operations for a $2M+ venue, managing over 15 associates and optimizing sales and budgets. At Target in Greensboro, NC, as a Department Manager, Najze effectively led multiple departments including Tech, Home, and Apparel, fostering a high-performance culture through recruitment and training. As a Visual Merchandiser, Najze implemented corporate merchandising strategies that enhanced seasonal sales and guest engagement. In a role as a Business Services Specialist at LegalZoom, Najze guided clients through the formation and management of business entities and ensured regulatory compliance. Najze holds a Criminal Justice degree from Fayetteville State University and excels in customer service excellence and performance metrics.
Experience
Team Lead / Department Manager (Tech, Home & Apparel)
Target · 2021 — 2024Manage daily operations across several departments, focusing on staffing, training, and workflow execution to ensure efficiency. Involved in the recruitment, onboarding, coaching, and scheduling of more than 20 team members, fostering a culture of high performance and engagement.Customer Care Associate / Business Services Specialist
LegalZoom · 2020 — 2021Assist clients in the formation and management of LLCs, corporations, DBAs, and non-profit entities, ensuring compliance with state regulations. Support various business lifecycle services while delivering high-volume support across multiple channels, maintaining quality standards.Visual Merchandiser / Style Manager
Target · 2017 — 2020Execute corporate visual merchandising strategies aimed at boosting seasonal sales and guest engagement. Responsible for planning and carrying out floor sets, product launches, and promotional displays, while tailoring directives to suit local guest preferences.Department Manager / Store Manager
H&MOversee daily operations of a high-volume store, managing various departments and acting as Store Manager to enhance sales, budget adherence, and customer experience. Carry out recruitment, hiring, onboarding, coaching, and development of over 15 associates while implementing measures for performance improvement and engagement.
Skills & Expertise
Education
- Criminal JusticeFayetteville State University · 2013 — 2017
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