Naledi M.
Mid-Level Customer Service Professional
Open to offersNew to PlatformAbout
Naledi M. is a seasoned customer service professional with over 10 years of experience enhancing client satisfaction across diverse industries. Her expertise in managing client relationships and resolving inquiries has been honed through various roles, including as a Customer Service Representative at Paymentology, where she adeptly handled customer inquiries and streamlined support ticket processes. At Talent Nexus, she served as a Media Buying Account Executive, expertly managing UK client portfolios and enhancing email communication efficiencies. During her tenure at GAAP Point of Sale, she effectively conducted client training and coordinated software support tasks. As a Driver Operations Coordinator at Take A Lot, she was responsible for onboarding and verifying drivers, ensuring operational compliance. Her extensive experience as a Customer Service Associate and Cabin Crew member at British Airways underscores her commitment to exceptional service and safety. Naledi is proficient in using CRM tools such as HubSpot, Zendesk, and Salesforce, and she excels in data management and problem-solving.
Experience
Customer Service Representative (Seasonal Work)
Paymentology · 2025 — 2026Addressed customer inquiries through various channels including phone, email, and chat, ensuring timely responses. Resolved payment and account issues via effective troubleshooting. Directed complex cases to specialized teams while processing support tickets and documenting interactions to improve service efficiency. Assisted in dispute resolutions, chargebacks, and refunds while ensuring compliance with company policies and security standards.Media Buying Account Executive
TALENT NEXUS · 2025 — 2025Managed a client portfolio from the UK, focusing on delivering exceptional service and maintaining high client satisfaction. Improved email communication workflows to boost operational efficiency. Oversaw the administration of media recruitment credits to align with campaign goals. Created daily and monthly reports to support strategic decision-making, collaborating effectively on recruitment campaigns and utilizing HubSpot for client management.Customer Software Support Administrator
GAAP POINT OF SALE · 2022 — 2024Conducted online and in-person client training sessions at the Coop Training Centre in Midrand, ensuring a positive learning experience. Managed incoming calls for customer software support, optimizing workflow in response to client inquiries. Kept detailed attendance records for training sessions and documented meetings by capturing minutes to ensure communication and accountability. Performed various administrative tasks as required.Driver Operations Coordinator
TAKE A LOT · 2021 — 2022Managed onboarding processes and tasks related to the Cloud driver pool. Ensured timely completion of driver activations and provided ongoing support during their shifts. Responsible for closing driver profiles efficiently, maintaining verification for multiple drivers. Delivered training sessions to equip drivers with necessary skills and facilitated document uploads during training, ensuring compliance.Customer Service Associate / Cabin Crew
BRITISH AIRWAYS · 2013 — 2020Provided administrative support in the OD department, managing tasks including filing and e-learning training administration. Ensured smooth passenger check-in and boarding processes, contributing to overall travel efficiency. As a cabin crew member, prioritized safety and delivered exceptional service to enhance passenger experiences. Offered personalized assistance to travelers with special needs, demonstrating empathy and professionalism.Temp Receptionist
UMTAM VUNA LODGE · 2012 — 2013Handled incoming calls promptly and professionally, assisting callers with inquiries. Managed reservations for guests, ensuring accuracy in bookings. Oversaw guest check-in procedures, fostering a welcoming atmosphere upon arrival. Completed various administrative tasks to support daily operations and responded effectively to email inquiries, ensuring guest satisfaction.
Skills & Expertise
Education
- Certificate, Tourism managementBoston business college · 2007 — 2008
- High school Certificate, Grade 12Umzumbe secondary school · 2003 — 2006
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