Namratha K.
Senior Technical Product Integration Manager
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Namratha K. is an accomplished Technical Product Integration & Client Delivery Strategist with expertise in the tech sector, particularly within IT startups and industries such as F&B Tech Solutions, Banking, and CRM Solutions. With an emphasis on API Integration and Product Implementation, Namratha's ability to harmonize functional and technical dimensions has proven instrumental in addressing complex client needs with scalable solutions. As a Technical Implementation Manager at Jankosoft Pvt Ltd. from 2021 to 2024, she led omnichannel integration projects in Japan and Singapore, significantly optimizing client onboarding experiences and advancing project governance. Her past roles, including Program Manager at Global Security Challenge and Technical Consultant at Deloitte India, have further showcased her adeptness in project execution, cross-functional team management, and stakeholder communication. Namratha's strategic engagement has driven notable outcomes like a 400% increase in company revenue and a pivotal role in digitizing over 100+ F&B businesses during the COVID-19 era, enriching their digital lifelines and stabilizing business operations.
Experience
Technical Implementation Manager
Jankosoft Pvt Ltd. · 2021 — 2024Played a key role in implementing integrated eCommerce, POS, CRM, and Payment Gateway projects for major F&B merchants in Japan and Singapore. Served as the main client-facing lead, collaborating with Sales for seamless execution and high levels of customer satisfaction. Managed initiatives from scoping and translating requirements to the technical specifications, testing, and deployment, ensuring project governance and solution alignment. Streamlined processes and dealt with complex change requests while maintaining stakeholder engagement through effective communication.Program Manager
Global Security Challenge(Omni Compete) · 2010 — 2014Oversaw the end-to-end execution of global security competitions, managing onsite operations as well as external stakeholder and vendor relationships. Functioned as the central communicator for all external interactions among vendors and participants, leading cross-functional teams to ensure seamless event experiences. Designed and implemented IT infrastructure to support secure data management and integrated marketing activities, while developing comprehensive project plans for timely delivery and performance tracking.Technical Consultant
Deloitte India · 2006 — 2010Collaborated with stakeholders to identify business challenges and technology needs, converting business requirements into technical specifications and solution architecture. Worked alongside senior leadership to optimize processes and boost operational efficiency. Enhanced the merchant onboarding framework by implementing advanced tools and practices to improve speed and accuracy. Led a team in delivering significant projects while focusing on service excellence for high-value clients.Business Delivery Manager
HSBC India · 2004 — 2006Contributed to a team managing strategic initiatives aimed at enhancing process optimization and operational efficiency. Led the successful decommissioning and migration of a legacy front-office trading system with no service disruption. Championed the implementation of an AI-driven Intelligent Call Routing System to improve internal workflows and expedite client servicing, while closely collaborating with leadership to develop performance metrics for effective rollouts.
Skills & Expertise
Education
- Bachelor of Computer ApplicationsOsmania University · — — 2004
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