Namugga M.
Mid-Level Lead Generation and Business Development Specialist
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About
Namugga M. is a seasoned Lead Generation & Business Development Specialist based in Kampala, Uganda, with a proven track record of success in remote settings. Specializing in outreach, prospect sourcing, appointment setting, and client acquisition, Namugga adeptly manages end-to-end outreach campaigns for international clients. Her experience as a business owner includes the sourcing and sale of verified lead lists to international clients, where she excels in conducting outbound outreach campaigns to decision-makers, negotiating and closing deals with enterprise clients, and building client pipelines across various industries. Namugga's capability extends to recruiting and onboarding remote teams, which furthers her ability to scale operations effectively. As a Virtual Assistant, she manages administrative tasks and communications, ensuring efficiency and satisfaction for her clients. Her education from Makerere University in Human Resource Management complements her professional skills in client acquisition and comprehensive CRM management.
Experience
Administrative Assistant (Internship)
Bright Solutions Ltd · 2024 — 2024Managed scheduling and communications for a team of over 10 professionals. Optimized document filing systems, resulting in a significant reduction in retrieval time. Contributed to improved daily office operations and overall team efficiency.Customer Service Representative
CityConnect Services · 2023 — 2023Handled over 40 customer inquiries daily through phone and live chat, addressing issues with professionalism and empathy. Enhanced customer satisfaction ratings by delivering clear communication and timely resolutions. Accurately recorded all interactions in the CRM, ensuring up-to-date client records.Lead Generation Specialist & Business Owner
Self-EmployedSourced and verified targeted prospect lists for international clients across various industries. Executed outbound outreach campaigns to connect with decision-makers and assess leads. Managed negotiations and closed deals with enterprise clients, overseeing pricing and deliverable discussions. Recruited and trained a remote team of content creators and outreach specialists to enhance operations. Oversaw the complete lead generation pipeline from initial prospecting to final delivery and follow-up with clients.Virtual Assistant (Freelance)
Self-EmployedOversaw administrative functions for multiple small business clients, which included scheduling, managing emails, and updating CRM systems. Efficiently maintained inbox-zero for over 50 emails daily, boosting response times and enhancing client satisfaction. Organized calendars and coordinated meetings across varying time zones using Google Calendar and Calendly. Assisted in scheduling social media content and engaging with the community via Buffer and Meta Business Suite. Completed all tasks punctually, ensuring a perfect client satisfaction record.
Skills & Expertise
Education
- Bachelor's Degree in Human Resource ManagementMakerere University
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