Nancy R.
Senior Administrative Professional
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Nancy R. is a dedicated administrative professional with extensive experience in efficiently supporting businesses to achieve organized operations. With over 17 years of experience, she has applied her skills in managing communications, coordinating schedules, handling data entry, and ensuring timely completion of crucial tasks. Nancy's technical proficiency is complemented by her excellent written and verbal communication abilities, demonstrated throughout her roles in administrative and customer service sectors. As an Associate Team Manager at Worldwide Limousine Service LLC, she supervises teams, sets sales goals, and resolves issues, ensuring team performance exceeds targets. Previously, at lbexglobal Solutions Pvt Ltd, she focused on delivering exceptional customer care to enhance user satisfaction. Over the course of her career, Nancy has managed administrative tasks with precision at OAKS Textiles & Co. and contributed to educational program development at the South Asian Academy Motion Picture Arts & Television. Her strong commitment to professionalism and her solid background in administration underscore her effectiveness in roles requiring team management, problem-solving, and effective communication.
Experience
Associate Team Manager
Worldwide Limousine Service LLC · 2024 — PresentSupervises and supports the team. Coaches and trains team members while setting sales goals. Monitors performance and generates regular sales reports. Resolves problems and addresses any arising issues.Customer Experience Specialist
ibexglobal Solutions Pvt Ltd. · 2013 — 2015Delivers exceptional customer care support aimed at enhancing user satisfaction. Manages inquiries and concerns via email with a professional approach. Provides resolutions consistent with established terms and conditions while maintaining a courteous demeanor during customer dissatisfaction incidents.Customer service / Administration Officer
OAKS Textiles & Co. · 2011 — 2013Ensures high-quality customer service related to product information and sales. Verifies invoices, statements, and operational reports. Supplies administrative support to improve overall office efficiency and coordinates activities to enhance workflow. Manages phone calls and correspondence to maintain effective communication.Administrator Officer and Customer care
South Asian Academy Motion Picture Arts & Television (SAAMPT Pvt Ltd) · 2008 — 2011Supervises the development of educational curricula in alignment with industry standards. Manages administrative tasks assigned by the director with precision. Handles phone communications to ensure efficiency and processes office expenses to maintain budgetary discipline.Customer care specialist / Admin Assistant
LGS MATRIX Technologies PVT LTD · 2008 — 2011Prepares detailed meeting minutes and manages comprehensive databases. Efficiently schedules travel and accommodation arrangements. Plans and executes company events to enhance team engagement while handling correspondence and complaints to maintain company standards. Oversees administrative staff to ensure smooth operations.
Skills & Expertise
Education
- High School Graduation Level – ArtsPrivate Institute · — — 2018
- Secondary Level – MatriculationPrivate Institute · 1998 — 1999
- MatriculationTrinity Methodist Girl's High School · 1996 — 1997
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