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Nandipa M. from South Africa

Nandipa M.

South Africa 1-2 years
Open to offersNew to Platform
Languages
EnglishIsixhosaZulu
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About

Nandipa M. is a dedicated IT professional whose career began with an ND in Information Technology from Walter Sisulu University. As an IT Administrator at Ingwe TVET College, she provided crucial technical support, managing system software and network issues. Her role expanded at Hillbrow PS as an Office Administrator, where she coordinated office activities and supported budgeting and bookkeeping. Nandipa's journey continued at Mpho Funeral Services, focusing on claims department administration and asset control, where she efficiently managed client interactions and performed technical troubleshooting of hardware. As an Operational Intelligence Intern at Smollan, she showcased her analytical skills by gathering and analyzing operational data, creating reports with tools like Excel, and identifying insights for process improvements. Her ability to isolate, research, and resolve technical issues was further demonstrated at CCI, where she served as a Neighbor Solution Specialist, resolving complex inquiries related to Ring products. Nandipa is proficient in network, database systems, and software development, continuously enhancing her expertise through advanced studies in information technology.

Experience

  • Operational Intelligence Intern

    Smollan · 2024 — 2025
    Assisted in the collection and analysis of operational data across various departments, including supply chain, sales, and support. Created reports and dashboards utilizing Excel, and collaborated with cross-functional teams to address business requirements and highlight data-driven insights. Monitored key performance indicators (KPIs), identified trends or opportunities for process improvements, and participated in meetings to present findings and suggestions. Documented procedures, insights, and reports for ongoing operational use.
  • Neighbor Solution Specialist

    CCI (Call Centre) · 2023 — 2024
  • Claims Department Admin and Asset Control

    Mpho Funeral Services · 2022 — 2023
    Provided assistance to clients making claims, and managed invoices, quotations, and expenses. Conducted stock-taking, checked funeral-related equipment, and created daily reports. Addressed customer complaints regarding products or services and provided technical support for printers and phones while assisting employees.
  • Office Administrator

    Hillbrow PS · 2020 — 2021
    Managed communication within the office by answering phone calls and emails. Assisted in the organization of office activities and documentation, along with typing letters and reports through various reporting applications. Supported financial management through bookkeeping and record-keeping processes.
  • IT Administrator

    Ingwe Tvet College · 2019 — 2020
    Installed, configured, and troubleshot desktops, systems, servers, and network issues. Provided daily technical support for employee desktop system software and hardware, while coordinating office activities and managing agendas, appointments, and phone calls. Supported budgeting and bookkeeping procedures, creating and updating records and databases with personnel, financial, and other relevant data.

Skills & Expertise

Education

  • Advanced Dip : Information Technology
    University of South Africa · — — 2024
  • ND: Information Technology
    Walter Sisulu University · 2014 — 2018

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