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Nandipha M. — Junior Travel Agent from South Africa

Nandipha M.

Junior Travel Agent

South Africa No experience yet
Open to offersNew to Platform
Languages
English
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About

Nandipha M. is a dedicated professional with a strong interest in the aviation industry. Having completed air hostess training at Skyy Aviation Academy, she has a solid understanding of aviation procedures, safety standards, and customer service excellence. Her experience as a General Assistant at Northview Primary School honed her communication skills and professionalism in diverse environments. With over three years in travel industry operations at CCI-Viking Cruises, she skillfully managed complex flight bookings and used Sabre reservation systems to improve customer satisfaction. Nandipha effectively coordinated with airlines, ground handlers, and accommodations to ensure seamless travel experiences during operational challenges. She has demonstrated problem-solving abilities and remains calm under pressure, efficiently managing multiple responsibilities to meet customer needs while upholding high service standards. Her background reflects a strong capacity for customer service and resilience in fast-paced settings.

Experience

  • Travel Agent

    CCI- Viking Cruises · 2020 — 2021
    Managed flight bookings, ticket issuance, and schedule changes for both corporate and leisure clients. Addressed operational issues directly with airlines, particularly during flight disruptions, to facilitate rebookings. Employed Saber to enhance flight solutions, ensuring customer satisfaction and coordinated with ground handlers and hotels to provide a seamless travel experience.
  • General Assistant

    Northview Primary School
    Assisted teachers in preparing lessons by gathering materials and setting up equipment. Provided one-on-one and small group support to learners needing additional help, including those with special requirements. Collaborated with teachers to address student issues and recommend effective solutions, and maintained educational records for all learners.

Skills & Expertise

Education

  • Dramatic Art, Tourism, Life Orientation, Mathematical Literacy, IsiZulu
    Solvista Secondary School · — — 2020
  • Air Travel & Customer Service, Ground Operation & Cabin Crew
    Skyy Aviation Academy

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