Post a Job Free
0 viewsTalent
Naomi F. — Mid-Level E-commerce Customer Support Specialist from Philippines

Naomi F.

Mid-Level E-commerce Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Naomi F. is a seasoned professional specializing in customer support and e-commerce operations, offering robust expertise in both voice and chat support within the BPO and retail sectors. Currently serving as an E-commerce Operations & Customer Support Specialist at 2416 TrueCommerce Solutions, Naomi manages comprehensive customer interactions across platforms like TikTok Shop and Shopee, focusing on order concerns, shipping updates, and promotional activities. Her adeptness at setting up FAQs and automated responses ensures streamlined support workflows. Previously, Naomi excelled at HCLTech, providing voice-based customer service and HR support for retail operations, handling complex cases with precision. At Teleperformance, she honed her skills in technical support for service inquiries, consistently delivering timely solutions. Naomi's background in customer service, CRM tools, and marketplace coordination reflects her commitment to enhancing customer experiences in the dynamic e-commerce landscape.

Experience

  • E-commerce Operations & Customer Support Specialist

    2416 TrueCommerce Solutions · 2026 — Present
    Oversee daily customer support operations on TikTok Shop, Shopee, and other e-commerce platforms. Address product inquiries, order issues, shipping updates, and after-sales concerns via chat and messaging. Facilitate order processing, fulfillment, and product listings while collaborating with various teams.

  • Customer Service & HR Support Specialist

    HCLTech · 2023 — 2026
    Delivered voice-based customer service and provided HR support for retail employees. Managed inbound calls related to employee inquiries and escalated complex issues while ensuring accurate documentation of cases.

  • Customer & Technical Support Representative

    Teleperformance · 2019 — 2022
    Delivered customer and technical support through voice and chat, addressing account inquiries and troubleshooting service issues. Assessed customer needs, provided timely solutions, and ensured documentation of interactions while upholding communication standards.

Skills & Expertise

Chat SupportE-CommerceTechnical Support SpecialistCustomer ServiceVirtual Assistant

Education

  • BS Business Administration - Human Resource Management
    COMTEQ Computer and Business College · 2015 — 2017

Interested in this professional?

Sign in as an employer to save this profile or invite Naomi F. to a job.

Sign in as an employer