NAPHENZIE T.

Naphenzie S. is a versatile professional with a strong foundation in customer service and healthcare assistance. With experience as a Customer Service Representative at Ubiquity, Transcom, and Panasiatic Solutions in Bacolod City, she has honed her skills by managing inbound and outbound customer inquiries through multiple channels and maintaining high satisfaction levels using active listening and problem-solving techniques. In her role at Talisay Health Center, she provided compassionate patient assistance, supported daily activities, and helped healthcare staff by ensuring strict hygiene and safety protocols. Naphenzie also has experience in technical operations as a Copier and Elevator Operator, maintaining office equipment and ensuring smooth facility operations. Her educational background in Information Technology from La Consolacion College enriches her technical proficiency, including skills in CRM tools and Microsoft Office. Fluent in English, Filipino, and Hiligaynon, Naphenzie excels in multilingual communication and remains committed to continuous learning and delivering exceptional service.