Nartchanok N.
Mid-Level ERP Application Support Specialist
Open to offersNew to PlatformAbout
Nartchanok N. has over 6 years of experience in Customer Support, with a particular focus on ERP systems and user support. Her expertise lies in troubleshooting, coordinating with technical teams, and resolving issues efficiently. At Dynamic IT Solution, she provided application support for WMS software, assisting warehouse users with system errors and inventory discrepancies. Her responsibilities included analyzing and improving processes to enhance accuracy. Previously, she served as a Customer Service expert for ERP software at Doublepine Co., Ltd., handling client inquiries and guiding users on accounting features. With a Bachelor's Degree in Hotel & Tourism Management from Rattana Bundit University, Nartchanok is also proficient in CRM, ticketing systems, and basic SQL. Her career is marked by a customer-focused approach, delivering support that enhances system performance and service quality.
Experience
Application Support WMS Software
Dynamic IT Solution (SCGJWD Logistics Public Company Limited) · 2025 — 2025Provided support for warehouse users encountering issues with WMS and inventory. Troubleshot system errors, transaction failures, and discrepancies related to inventory. Escalated complex issues to IT teams or vendors. Conducted training for staff on core WMS functions such as Receiving, Picking, and Shipping. Analyzed problems and improved processes to enhance accuracy and efficiency.Customer Service ERP Software
Doublepine Co., Ltd. · 2019 — 2025Served as the main contact for customers, addressing inquiries and fostering strong relationships. Resolved ERP system issues while coordinating with technical teams when necessary. Supported client onboarding and guided users on accounting features. Monitored support metrics, including response time and resolution rates, to enhance service quality. Collaborated with sales, product, and technical teams to improve system performance and maintained records, creating support materials like FAQs and user guides.Receptionist
The Bedroom Boutiques Residence Ladprao 101 · 2016 — 2019Greeted guests and ensured a positive and professional experience. Managed check-ins, check-outs, and reservations efficiently. Handled calls, emails, and in-person inquiries, demonstrating strong communication skills. Addressed guest issues promptly to maintain satisfaction. Effectively multitasked while organizing front desk operations. Coordinated with internal teams to ensure smooth service delivery and maintained accurate records while processing payments correctly.
Skills & Expertise
Education
- Bachelor's Degree in Hotel & Tourism ManagementRattana Bundit University · 2012 — 2016
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