Nartey D.

Provided both remote and on-site IT support for clients, ensuring efficient resolution of technical issues. Delivered desktop support services, including the installation, configuration, and maintenance of laptops, desktops, printers, and peripheral devices. Planned and coordinated IT and technical projects to fulfill operational and client needs. Conducted training sessions aimed at enhancing technical understanding for IT teams and end-users. Managed daily service desk operations, including ticketing systems and customer support requests. Maintained IT asset inventory through tracking, auditing, and managing hardware and software resources. Monitored server and system backups to ensure data integrity and performance stability. Installed, configured, troubleshot, and maintained over 800 CCTV systems for security purposes. Performed diagnostics, repairs, and routine maintenance on IT and electrical equipment while ensuring safety compliance. Ensured regular updates and security patches for all systems, applications, and software. Monitored network performance and security infrastructure. Managed the installation and maintenance of access control systems and related security technologies. Ensured reliable operation of electrical power backup systems. Developed and maintained technical documentation for operational guides.

Performed the installation, troubleshooting, and repair of CCTV, access control gates, and biometric machines. Assisted in the installation of fencing and door alarm systems. Conducted fault tracing and maintenance work. Completed cable terminations into socket outlets, switches, ceiling roses, and distribution boards. Engaged in laying trucking, conduit pipes, and cable drawing. Installed various electrical components including lamps, cooker units, fans, streetlights, motion sensors, and smoke detectors. Maintained records of tools and materials used before and after job completion.