Narvel C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Narvel C. is a dedicated customer service expert from Quezon City, Philippines, with a wealth of experience in the telecommunications, insurance, and roadside assistance sectors. During his tenure at PeakSupport, he was pivotal in delivering timely roadside assistance by coordinating accident scene management and dispatching service providers. His role at Everise as a customer service representative honed his skills in handling prescription benefit inquiries and claim resolution, ensuring compliance with industry standards such as HIPAA. At Teleperformance Philippines, Narvel excelled as an escalation specialist, managing complex customer complaints and collaborating with internal teams to resolve issues satisfactorily. His proficiency with CRM software and his ability to handle high volumes of calls efficiently made him invaluable at VXI Global Solutions and Alorica Teleservices, where he managed mobile and internet service plans and insurance authorizations. With a solid educational foundation from the Eulogio Amang Rodriguez Institute of Science and Technology, Narvel effectively utilizes his conflict resolution and problem-solving skills to drive customer satisfaction and maintain loyalty.
Experience
Team Member
Peaksupport · 2026 — 2026Gathered detailed information about accidents and vehicles to aid in timely service delivery. Managed Accident Scene Management for effective responses and resource allocation while arranging towing and roadside assistance services. Coordinated Vehicle Release Management processes and maintained communication with service providers. Handled callbacks and made outbound calls to follow up on assistance services. Established and managed Accident Management events while ensuring clarity and accuracy in case notes.Customer Service Representative
Everise · 2025 — 2026Addressed inbound calls from members, providers, and pharmacies concerning prescription benefits and coverage. Clearly explained pharmacy benefits, formularies, and plan limitations while assisting with refill requests and inquiries. Researched claim rejections and eligibility issues, accurately documenting all customer interactions. Directed complex issues to the appropriate department and maintained compliance with HIPAA and quality standards.Escalation Specialist
Teleperformance Philippines · 2023 — 2024Managed complex customer issues that were escalated from lower-level support. Analyzed complaints to identify root causes and worked towards effective resolutions. Ensured customer satisfaction through clear communication and collaboration with teams including Technical Support, Legal, and Operations. Followed up on escalated cases to guarantee timely resolutions and a positive experience.Customer Service Associate
FIS Global Solutions · 2020 — 2023Provided assistance to customers regarding their debit card accounts, covering transactions and account fees. Handled reports for lost or stolen cards and processed replacements as well as transaction disputes. Addressed issues related to card declines and ATM problems.Customer Service Associate
VXI Global Solutions · 2019 — 2020Managed inbound inquiries related to mobile, internet, and bundled services. Processed payments and service changes securely over the phone. Prevented cancellations by addressing customer concerns and providing service credits or technical support. Utilized active listening to maintain high customer retention rates while identifying sales opportunities.Customer Service Associate
Alorica Teleservices · 2017 — 2019Handled high volumes of inbound and outbound calls, ensuring professionalism and empathy. Addressed insurance inquiries while meeting productivity and quality standards. Coordinated with healthcare providers and insurance companies to secure timely authorization approvals and processed prior authorization requests. Followed up on authorization requests and compiled necessary medical documentation for denied requests.Account Representative
GC Services LLC · 2015 — 2017Engaged customers by phone to manage overdue and delinquent accounts, focusing on payment recovery while maintaining professional relationships.Customer Service Representative
Convergys · 2013 — 2015Provided assistance to customers via live chat regarding billing issues, service troubleshooting, and account management. Resolved technical problems with internet, cable, and voice services using internal tools. Explained products, promotions, and policies clearly while maintaining high levels of customer satisfaction through professionalism and empathy.
Skills & Expertise
Education
- Bachelor of Science: Computer ScienceEulogio Amang Rodriguez Institute of Science And Technology · — — 1998
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