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Natalia A. — Junior Bilingual Content Analyst from Colombia

Natalia A.

Junior Bilingual Content Analyst

Colombia Less than 1 year
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Natalia A. is a detail-oriented professional from Bogotá, Colombia, with a robust track record in data systematization, qualitative text analysis, and adapting communication for diverse contexts including educational, legal, and customer experience sectors. Currently serving as a Provisional Teacher in Social Sciences & Humanities at the Secretaría de Educación, she excels in translating complex political and social frameworks into culturally relevant knowledge while providing detailed feedback on textual content. Previously, Natalia applied her bilingual skills in the beauty and cosmetics industry as a Customer Support Specialist, where she managed omni-channel communications and analyzed user interaction trends. At the Jurisdicción Especial para la Paz, she supported data analysis and systematization, ensuring 100% integrity in handling sensitive legal data. Her digital prowess extends to TikTok, where she organically cultivated a community of over 9,000 followers, leveraging strategic storytelling and cultural insight. A graduate of Pontificia Universidad Javeriana, Natalia holds a BA in History with a focus on Art History, enhancing her critical thinking and meticulous research skills.

Experience

  • Provisional Teacher - Social Sciences & Humanities

    Secretaría de Educación (Department of Education) · 2025 — Present
    Reviewed and optimized educational content, simplifying complex political and social concepts into clear and culturally relevant knowledge. Methodically evaluated written performances and provided structured feedback for grammatical and analytical improvement. Managed high-volume communications daily, adapting tone and register to engage students, parents, and institutional staff.

  • Bilingual Customer Support & Retention Specialist

    Beauty & Cosmetics
    Handled bilingual communications across multiple channels, identifying behavioral patterns to address user objections and inquiries with a brand-aligned tone. Assessed customer interactions and text quality based on daily KPIs, ensuring effective communication. Documented qualitative feedback and user trends, converting insights into structured reports for product optimization teams.

  • Data Analysis & Systematization Support Specialist

    Jurisdicción Especial para la Paz (JEP) (Special Jurisdiction for Peace)
    Conducted rigorous analysis and systematization of sensitive qualitative and quantitative databases. Detected language and data patterns within legal and historical texts, streamlining workflows and maintaining data integrity. Executed independent time-sensitive tasks while adhering to confidentiality protocols and quality standards.

  • TikTok Content Creator

    Personal Project
    Developed and grew an organic digital community of over 9,000 followers through strategic planning and culturally relevant storytelling. Navigated social media communication dynamics, transforming complex concepts into engaging short-form video content in Spanish. Moderated user interactions, analyzing audience feedback while maintaining a consistent brand voice.

Skills & Expertise

Office and AdminDigital MarketingRetention SpecialistUGC Creator Data AnalysisContent CreationBookkeeping

Education

  • BA in History (Emphasis on Art History)
    Pontificia Universidad Javeriana

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