Natasya A.

Natasya A. is a seasoned hospitality professional with over 6 years of experience in luxury hotel operations, particularly within guest services and front office management. She currently excels as a Supervisor and Guest Experience Expert at Sheraton Jakarta Soekarno Hatta Airport, where she was quickly promoted for her outstanding guest relations and operational oversight. Her responsibilities include managing room allocations for over 250 daily check-ins, training front desk staff to enhance service protocols, and maintaining high guest satisfaction scores. Previously, at Hotel Ciputra World Surabaya, Natasya drove a 25% increase in group booking revenue and implemented CRM strategies that boosted repeat business by 18%. Her adeptness at cross-departmental coordination, CRM, and digital marketing is complemented by proficiency in Opera PMS and Microsoft Office. Natasya's efforts in public relations during the pandemic led to notable increases in social media engagement and seasonal bookings through targeted campaigns.