Post a Job Free
2 viewsTalent
NATHALIA C. — Mid-Level Credit Recovery Specialist from Brazil

NATHALIA C.

Mid-Level Credit Recovery Specialist

Brazil 6+ years
Open to offersNew to Platform
Languages
EnglishPortuguese
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Nathalia C. is an accomplished Credit Recovery Specialist at the Instituto de Arbitragem e Mediação, where she engages in debt negotiation and conflict resolution with clients via WhatsApp and phone communications. Her previous role as a Customer Service Supervisor at Brasil Center LTDA from October 2022 to June 2024 saw her providing operational support and managing workflows to enhance team efficiency, alongside analyzing CSAT and NPS metrics for improvement opportunities. Prior to this, Nathalia was a Specialized Services Representative from 2016 to 2020 at the same company, handling critical cases in backoffice operations, financial analysis, and data processing. Additionally, she has experience in complaint handling from her time at Telefônica Brasil - Vivo. Nathalia is currently advancing her education with an Entrepreneurship course at Universidade UNIMAR.

Experience

  • Credit Recovery Agent

    Institute of Arbitration and Mediation · 2024 — Present
    Engaged with clients through WhatsApp and phone to negotiate debts, focusing on conflict resolution with a humanized approach.

  • Customer Service Supervisor

    Brasil Center LTDA · 2022 — 2024
    Provided operational support to the customer service team by organizing workflow and documentation. Analyzed CSAT and NPS metrics to discover improvement opportunities and mediated between clients and employees to resolve escalated issues.

  • Complaints Handler

    Telefônica Brasil - Vivo · 2021 — 2021
    Provided inbound service for complaints through the customer support channel, mediating conflicts and documenting customer feedback.

  • Specialized Services Representative (Backoffice)

    Brasil Center LTDA · 2016 — 2020
    Handled backoffice operations for critical cases involving systemic, financial, and sales analysis. Drafted and sent resolution letters to clients and managed data processing and information logging in internal systems.

Skills & Expertise

Chat SupportCustomer SupportBusiness Intelligence AnalystPayroll ProcessingCustomer ServiceCustomer Service RepresentativeCMSCustomer Service and Admin Support

Education

  • Entrepreneurship Course
    Universidade UNIMAR · 2024 — Present
  • High School Diploma
    E.E.E.F.M. Luiz Manoel Vellozo · — — 2013

Interested in this professional?

Sign in as an employer to save this profile or invite NATHALIA C. to a job.

Sign in as an employer