Nathan C.

Nathan Chester M. is an accomplished customer service professional with extensive experience in the outsourcing industry. Currently serving as a Customer Service Representative at Mabrox Outsourcing Services, Nathan efficiently manages customer inquiries through inbound and outbound calls, utilizing his expertise in building rapport and turning prospects into loyal customers. His role demands thorough engagement with clients, where he excels in conducting customer satisfaction surveys and handling objections. With a background in tourism and maritime studies from ST. MARK Arts and Training Institute Inc., Nathan previously honed his skills as a barista and deck cadet where he learned safe navigation and hospitality. He also served in transaction management and financial counseling at Bill Gosling Outsourcing, specializing in fraud detection and maintaining compliance with banking regulations. Nathan's diverse skills include proficiency in handling complex transactions, maintaining sensitive data updates, and conducting comprehensive safety and crisis management training, making him adept at managing high-pressure situations.