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Nathanael J. — Mid-Level Technical Support and Quality Analyst from Philippines

Nathanael J.

Mid-Level Technical Support and Quality Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Nathanael Jairus V. is a seasoned professional with a robust background in technical support and sales within the telecommunications and IT sectors. He began his career at VXI Global Holdings B.V., where he served in multiple capacities including Technical Support/Sales Representative and Subject Matter Expert/Support Supervisor for the AT&T U-verse Account. His technical acumen was further honed as a Security and Fraud Analyst Intern at the same company. Transitioning to Alorica Centris, Nathanael advanced to a Quality Analyst role, managing quality control across the DELL Pro Support Account, covering the US and overseas operations. Later, at Cover Desk Philippines, he worked as a VA Insurance Broker/Agent. Throughout his career, Nathanael has developed strong competencies in networking, VPN, and computer hardware and software, supported by his certified proficiency in language skills affirmed by the Berlitz US Language Certification. He possesses a solid foundation in technology-enabled services, making him a valuable asset in tech-driven customer solutions.

Experience

  • VA Insurance Broker / Quoter/ Agent

    Cover Desk Philippines · 2021 — 2022
    Functioned as a virtual assistant insurance broker, providing quotes and managing client interactions.
  • Quality Analyst/ QAR Associate – Alorica Centralized Quality Team (DELL Pro Support Account US/ Outsource)

    Alorica Centris · 2019 — 2020
    Conducted quality analysis and evaluations for the DELL Pro Support Account, both in the US and outsourcing initiatives.
  • Technical Support Representative (DELL United Kingdom, Ireland & South Africa Account)

    Alorica Centris · 2016 — 2019
    Provided technical support for DELL's customers in the United Kingdom, Ireland, and South Africa.
  • Technical Support/ Sales Representative (AT&T U-verse Account)

    VXI Global Holdings B.V. · 2014 — 2015
    Provided technical support and sales assistance for the AT&T U-verse Account.
  • Subject Matter Expert/ Support Supervisor (AT&T U-verse Account)

    VXI Global Holdings B.V. · 2015 — 2015
    Oversaw support operations and served as a subject matter expert for the AT&T U-verse Account.
  • Security and Fraud Analyst – Intern (AT&T U-verse Account)

    VXI Global Holdings B.V. · 2015 — 2015
    Assisted with security and fraud analysis as an intern for the AT&T U-verse Account.
  • Technical Support/ Sales Representative (Comcast Central Account)

    VXI Global Holdings B.V. · 2015 — 2015
    Delivered technical support and sales services for the Comcast Central Account.

Skills & Expertise

Education

  • Bachelor of Science in Chemistry
    University of Southern Mindanao · 2009 — 2011
  • Secondary
    Notre Dame of Kabacan, Inc. · 2005 — 2009
  • Elementary
    Kabacan Pilot Central School · 2000 — 2005

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