Nathaniel B.

• Utilized tools: Apollo.io, Zoho, Quickbooks • Operations Management: Oversaw daily communication with suppliers, freight forwarders, and warehouse managers to ensure seamless operations. • Logistics Coordination: Monitored shipments to ensure timely delivery and provided customers with regular updates. • Vendor & Partner Sourcing: Identified and negotiated with 3PL warehouses, freight forwarders, label manufacturers, and potential suppliers. • Order Pipeline Management: Tracked and managed both active and closed orders to maintain operational efficiency. • Order Processing & Documentation: Generated proformas, purchase orders, commercial invoices, and packing lists in QuickBooks. • Import Compliance: Prepared essential documents for product importation into various countries.

• Utilized tools: Builder CRM, Zillow, Beycome, Ring Central, G – Suite, Panda Doc • Optimized Listings in Zillow and Beycome • Sourced for contractors and selected the most cost effective with best quality of work. • Checked contractors’ quality of work if there are any back job or incorrect placing of materials. • Paid contractors’ and suppliers’ invoices • Ordered cast, beams, tiles, hardwood floorings, faucets, mirrors, roofings, and other construction materials • Worked with Water, Electric, and Internet Provider for connection on newly built properties and if everything is up to speed. • Searched for Liens and Code

• Utilized tools: Auto Task, Datto RMM, MS Teams, MS SharePoint, Panda Doc, Calendly, MS Outlook • Facilitated weekly meeting with Clients and Property owners • Ensured all clients requests such as: quotations, delivery, invoices, license creation, ticket requests, and schedule requests are well taken care of • Made sure technicians are providing quality work and clients are assisted based on the agreed SLA • Updated contracts/MSCs • Conducted client offboarding and onboarding • Conducted monthly device audit • Conducted monthly invoice check

• Utilized tools: Adobe Photoshop, Filmora, Camtasia, Canva, Ring central, WhatsAPP,Facebook, Square, Instagram, and Google workspace • Edited photos and videos for social media posting • Managed social media account • Attended meetings for the client • Promoted the product and company to groups and pages

• Utilized tools: Snapengage, Zendesk, LogmeIn, Ryver, Slack, Google Workspace • Assisted users with installing or troubleshooting VPN app issues in their devices • Logfile or diagnostic reading and troubleshooting • Assisted users with their billing concerns • Remote desktop troubleshooting • Handled operating system (Windows, Mac, Android, iOS, Linux, Chrome OS, Fire Os) • Email ticketing system • Generated Hourly report for team stats Handled escalated issues or queries • Reported outage

• Utilized tools: Direct office, MS office, Incontact • Worked as part of Man Power Clark Team • Did sourcing and screening for candidate profiles based on hiring clients order. • • Hired people for (Caterpillar, Abbot, Honeywell, and 3M) • Conducted pre-screening on strong candidates and submitted to onshore recruiter. • Did job posting on job portals such as Zip Recruiter, Career builder, Linked In, Facebook, Twitter and Internal System. • Utilized Man Power’s internal system in generating email address (for email blasting) and submitting or updating candidate’s profile into the system.