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Nattakan A. — Senior E-Commerce Operations Specialist from Thailand

Nattakan A.

Senior E-Commerce Operations Specialist

Thailand 3-6 years
Open to offersNew to Platform
Languages
EnglishThai
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About

Nattakan A. is a seasoned Customer Online & E-Commerce Operations Specialist with over a decade of experience in the industry. Her financial acumen was honed during an 8-year tenure in commercial banking, where she excelled in financial analysis, contract negotiation, and building client relationships. Nattakan has proven expertise in managing online store operations, including platforms such as Shopee, Lazada, Facebook, and Line OA. Her multilingual abilities and adeptness in customer relationship management have fostered successful collaborations with international clients. Leveraging her background in CRM & Data Management, she efficiently maintains lead tracking, handles sales documentation, and prepares performance reports. Nattakan also demonstrates proficiency in content creation, designing marketing materials via Canva and executing online advertising strategies to bolster brand presence and revenue growth.

Experience

  • E-Commerce & Online Customer Service / Brand Owner

    Foreign Company - Freelance/Contract · 2022 — Present
    Managed the complete setup and daily operations of online stores across Facebook, IG, Line OA, and Shopee. Provided personalized consultations, addressed customer inquiries via chat, overcame objections, and successfully closed sales. Created visual content for social media and managed marketing communication assets.
  • Credit Analyst

    Krungthai Bank · 2013 — 2021
    Analyzed financial data and ensured thorough verification of documentation. Managed loan contracts and negotiated financing terms with clients while fostering long-term customer relationships. Additionally, cross-sold insurance policies and financial products.
  • Sales Coordinator

    MFEC · 2013 — 2013
    Supported the IT sales team by handling contract administration, providing client updates, and managing essential documents.

Skills & Expertise

Education

  • Master of Business Administration
    Ramkhamhaeng University
  • Bachelor of Geography and Geo-Informatic
    Suan Sunandha Rajabhat University

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