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Naveen K. — Mid-Level Customer Service Representative from India

Naveen K.

Mid-Level Customer Service Representative

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Naveen K. brings a rich background in customer service and inventory management, currently serving as a Sr. Customer Service Representative at Infinera Communications India Pvt. Ltd. since June 2025. In this role, he excels in prioritizing and creating advanced RMA requests, monitoring return processes to closure, and maintaining real-time inventory updates, all aligned with customer service level agreements. Previously, Naveen was a Store Assistant at Railtel Corporation of India Ltd., where he established a database for the Northern region and managed records, showcasing his adeptness with records management and Ms Excel. Holding an MBA and a Bachelor of Arts from Delhi University, Naveen applies his skills in critical thinking, billing, and maintaining compliance with office protocols, consistently aiming for efficiency and improved customer relations across his career. His ability to work under pressure further enhances his contribution to organizational success.

Experience

  • Sr. Customer Service Representative

    Infinera Communications India Pvt. Ltd. · 2025 — Present
    Prioritized and created advanced RMA requests (HRR) for customers in accordance with service level agreements. Coordinated with delivery partners on RMA schedules and tracked the return of faulty units until HRR case closure. Maintained real-time inventory updates from the customer network to ensure stock accuracy. Engaged in regular internal assessments to identify more efficient methods of customer interaction.

  • Store Assistant

    Railtel Corporation of India Ltd. · 2009 — 2022
    Managed effective operations under stressful conditions while prioritizing work schedules and assigning tasks. Compiled and maintained reports and records. Utilized strong communication skills to establish rapport with individuals and groups. Developed a comprehensive database for the Northern Region.

Skills & Expertise

Supply ChainTikTok marketingQuickbooksCustomer ServiceCustomer Service Representative

Education

  • M.B.A
    Delhi university · — — 2015
  • Bachelor of Arts
    Delhi university · — — 2012

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