Nawraz O.
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Nawraz O. is a customer-focused professional with hands-on experience in the banking, financial services, education, and administrative sectors. As a former Call Center Agent at Banque Misr, Nawraz managed high-volume transactions, efficiently resolved customer inquiries, and consistently met sales targets while ensuring compliance through the use of CRM systems and POS payment collection. At Misr Exchange Company, Nawraz worked as a teller, executing accurate deposits, withdrawals, and foreign currency transactions while maintaining precise cash handling and record-keeping standards. In addition, Nawraz served as an accountant at Sky Light language School, overseeing daily financial transactions, payroll, and staff records. Administrative roles at Anna Academic Nursery 5 further developed Nawraz’s abilities in operational support and communication. Nawraz holds a Bachelor of Commerce from Helwan University and has completed specialized courses in money laundering, currency counterfeiting, and entrepreneurship for the financial sector.
Experience
Administrative Assistant
Anna Academic Nursery 5 · 2024 — 2025Assisted in daily operational activities while reporting directly to the administrator. Managed communications with parents, handled applications, and resolved complaints. Processed payroll and kept employee records updated accurately. Organized meetings, managed supplies, and facilitated administrative workflows. Maintained the nursery's social media presence and online content.Accountant
Sky Light Language School · 2025 — PresentOversaw daily accounting records, which included revenues, expenses, and petty cash management. Prepared and reviewed various financial documents such as invoices and receipts. Assisted with payroll calculations and maintenance of staff financial records. Ensured compliance with internal policies through accurate financial data management. Provided financial reporting support and follow-up to the school administration.Teacher
Anna Academic Nursery 5 · 2024 — 2024Planned and implemented age-appropriate educational activities for children aged 3–5. Supported the development of early literacy, numeracy, and motor skills. Maintained a safe and engaging classroom environment. Communicated effectively with both parents and staff to aid in child development.Call Center Agent
Banque Misr · 2023 — 2023Accurately recorded and updated customer interactions using CRM systems. Conducted a significant number of outbound sales calls, consistently meeting daily sales targets. Ensured proper call handling, including hold and transfer procedures, in accordance with service-level agreements (SLAs). Efficiently addressed customer inquiries regarding banking products and services. Utilized POS systems to collect service fees and payments, maintaining zero discrepancies. Assisted customers with inquiries about savings, checking, and credit accounts while supporting account opening, closing, and data updates in line with bank policies. Promoted banking products and services tailored to customer needs.Teller
Misr Exchange Company · 2022 — 2023Processed various customer financial transactions, including deposits, withdrawals, and check cashing. Verified and balanced cash and foreign currency with a high level of accuracy. Identified customer needs and provided pertinent information on financial products and services. Ensured compliance with internal controls and regulations by maintaining accurate transaction records. Delivering exceptional customer service in a busy financial setting was a priority.
Skills & Expertise
Education
- Bachelor of Commerce (English Section)Helwan University · — — 2022
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