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Ncebakazi S. — Senior Store Manager from South Africa

Ncebakazi S.

Senior Store Manager

South Africa No experience yet
Open to offersNew to Platform
Languages
IsixhosaEnglish
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About

Ncebakazi S. is a dynamic and results-driven professional with over seven years of experience as a Store Manager at Vida e Caffè. Holding a Diploma in Marketing from Boland College, Ncebakazi has effectively leveraged her expertise in marketing and full-stack web development to enhance business operations. At Vida e Caffè, she managed daily store operations, leading a team of 9 employees and increasing store sales by 15% within her first year. Her responsibilities included financial management, strategic planning, and customer relationship management, with a focus on improving operational efficiency and brand loyalty. Ncebakazi possesses strong technical skills, particularly in HTML, CSS, and JavaScript, and has developed multiple full-stack web applications. She is proficient in using tools like Node.js, React, WordPress, and Shopify, as well as design platforms such as Figma and Adobe Photoshop. Her self-taught journey in web development is ongoing, making her a versatile asset in the realms of e-commerce platforms and digital marketing.

Experience

  • Store Manager

    Vida e Caffè · 2017 — Present
    Oversaw daily store operations while managing staff, monitoring inventory, and ensuring customer service excellence. Guided a team of 9 employees to maintain high performance and satisfaction levels. Developed and executed sales strategies to enhance store revenue. Ensured adherence to health and safety regulations along with company policies. Delivered exceptional customer service by resolving complaints and fostering brand loyalty. Managed staff training and mentoring as well as professional development. Handled financial reporting, cash flow oversight, and budget allocation.

Skills & Expertise

Education

  • Diploma in Marketing
    Boland College · — — 2020
  • Senior Certificate
    Kanyolwethu s.s.s · — — 2006

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