Nduduzo M.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Nduduzo M. is a dedicated professional in IT Support and Service Desk management with extensive experience in technical troubleshooting, customer engagement, and sales operations. With a focus on cybersecurity fundamentals, he skillfully manages call centre operations, client relationship coordination, and administrative workflows. His expertise includes handling technical troubleshooting and diagnostics, overseeing CRM documentation, and maintaining professional customer interactions. Nduduzo's career includes positions such as Sports Assistant at Umdoni Point Sports & Leisure and Sales Agent at PT Alarms, where he excelled in customer service and sales targets. His professional journey is supported by certifications like ISC2 in Cybersecurity and CompTIA Security+. Nduduzo's educational background includes a National Senior Certificate from Roseville Secondary School, complemented by specific training in Microsoft Office and CRM systems. He is proficient in English and IsiZulu, showcasing a broad communication skill set.
Experience
Sports Assistant / Facilitator
Umdoni Point Sports & Leisure · 2025 — 2026Assisted customers with booking and scheduling inquiries while coordinating operational schedules and maintaining records. Provided customer-facing support to ensure smooth daily operations and supported communication between customers and management.Sales Agent
PT Alarms · 2025 — 2025Engaged prospective clients and generated leads while presenting and explaining product offerings. Maintained customer records and follow-up schedules while working toward customer engagement and sales goals.Call Centre Agent
Alexis Joe Consulting · 2025 — 2025Handled a high volume of inbound and outbound calls, assisting customers with their queries and service-related issues. Accurately logged interactions within CRM systems while adhering to structured support procedures.Appointment Setter
NMG Benefits · 2025 — 2025Coordinated appointments and managed customer schedules, updating records and documentation as needed. Facilitated follow-up communications between stakeholders and maintained accurate record management.Financial Planner
Old Mutual · 2022 — 2023Built and nurtured professional relationships with clients, providing assistance with financial solutions and documentation processes. Managed customer portfolios and administrative records while ensuring confidentiality in sensitive information handling.
Skills & Expertise
Education
- National Senior CertificateRoseville Secondary School
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