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Neca G. from Philippines

Neca G.

Philippines 6+ years
Actively lookingNew to Platform
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About

Neca G. is an accomplished Operations & People Management Leader with over seven years of international remote experience in HR, customer support, supply chain, and payroll management. She has built and structured operational systems for teams of 25+ in the pharmacy, e-commerce, and consulting industries, notably with Parkway Pharmacy (Canada), Forsyth Advisors (Missouri), and Infloatables Inc / Unybrands (Florida). Neca is adept at implementing KPI-driven performance management, developing payroll & commission structures, and optimizing customer support workflows. Her history includes cross-functional leadership, escalation handling, and process optimization for quality assurance and compliance. She has also contributed expertise as a supply chain consultant, Amazon administrator, and HR specialist, utilizing her background in workflow optimization to ensure operational efficiency and robust internal reporting.

Experience

  • Head of HR and Support Operations

    Parkway Pharmacy · 2022 — 2026
    Established HR and Customer Support Departments from inception, expanding to a remote team of over 25 members. Designed KPI-driven evaluation systems and monthly quality reporting. Oversaw payroll, commissions, and ensured compensation accuracy. Managed sales and revenue tracking for precise commission distribution. Supervised operations of HR, QA, and Support teams to uphold service standards. Addressed high-level order escalations and complex client issues, ensuring prompt resolutions. Developed SOPs to enhance workflow efficiency and accountability. Improved internal reporting systems to boost transparency and performance visibility.

  • Amazon Administrator (Part Time)

    Let’s Innovate Life · 2020 — 2024
    Oversaw management of product listings, pricing updates, and shipment tracking. Coordinated inventory movement and related reporting. Maintained performance dashboards along with monthly operational reports.

  • Supply Chain Consultant (Part Time)

    Forsyth Advisors · 2022 — 2023
    Assisted middle-market clients in optimizing supply chain strategies. Performed cost analysis and operational assessments. Supported strategic sourcing and vendor evaluation efforts. Contributed to workflow enhancements for increased efficiency.

  • Supply Chain Analyst

    Infloatables Inc / Unybrands · 2020 — 2022
    Handled inventory control and forecasting operations. Conducted demand planning and tracked stock performance metrics. Analyzed Amazon Central data along with customer performance reviews. Coordinated tasks related to cross-functional inventory and reporting.

  • Marketing Virtual Assistant

    Cloudstaffing · 2019 — 2020
    Managed engagement on LinkedIn accounts and facilitated business communications. Supported employee placement programs for clients. Assisted in content coordination and prepared daily reports.

  • Amazon Virtual Assistant

    Lisse USA LLC · 2018 — 2019
    Handled product listings and adjusted pricing strategies. Monitored shipments and updated inventory systems accordingly. Supported product review monitoring and prepared reporting.

  • Human Resource Specialist

    PD888 Distributor Inc · 2018 — 2018
    Executed the complete recruitment process including interviews, onboarding, and orientation. Managed employee documentation encompassing contracts and records of probation, regularization, and termination. Coordinated payroll processing while overseeing attendance, leave, and absence tracking. Addressed employee relations issues and managed workplace documentation. Processed employment verifications ensuring adherence to internal HR policies.

  • Data Specialist / Source Manager

    Qallity Inc / BidOcean · 2015 — 2018
    Managed lead sourcing efforts and maintained database accuracy for client acquisition initiatives. Conducted data validation and implemented quality checks to ensure information reliability. Collaborated with internal teams to facilitate bid lead generation processes. Organized reporting systems along with performance tracking records.

  • Car Loan Applicant Interviewer (On-the-Job Training)

    Maybank Philippines · 2017 — 2018
    Conducted structured interviews with car loan applicants to evaluate their financial capacity and creditworthiness.

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