Neeta M.
Senior Salesforce QA/Test Manager
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Neeta M. is a seasoned Senior QA/Test Manager with over 11 years of experience in quality assurance within the technology and consulting sectors. Currently positioned at Salesforce India in Bangalore, she excels in leveraging the Salesforce Sales Cloud and OmniStudio for QA leadership throughout sprints, UAT, SITs, and production releases. Previously at Deloitte USI, Neeta led a cross-functional team of 30 across six global locations, enhancing operations by applying her expertise in Salesforce B2B and B2C Commerce. At Ciberspring India, she managed impactful projects in the Salesforce healthcare domain, honing her skills in API testing and automation tools like Appvance, achieving a 70% reduction in manual efforts. Her foundational years at Capgemini laid the groundwork for her proficiency in Selenium automation and Salesforce Service and Community Clouds. Neeta's contributions extend to creating training programs and mentoring, underpinned by her achievements in certifications like Omni Studio Consultant and ISTQB Certified Tester.
Experience
Senior QA/Test Manager
Salesforce India · 2024 — PresentPossesses experience in Salesforce Sales Cloud and OmniStudio. Leads QA efforts throughout sprints, UAT, SIT, and production releases. Engages with multiple integrated systems. Has developed skills in API Testing and the use of automation tools. Created training and peer-mentoring programs for junior staff.Senior QA, lead/Test Manager
Deloitte USI · 2022 — 2024Oversees a cross-functional team of 30 across multiple locations, collaborating with business analysts, software development, QA, and DevOps teams. Experienced in Salesforce B2B Commerce and B2C Commerce. Takes on leadership in QA for various phases like sprints, UAT, and SIT. Works with integrated systems such as DEX, SAP, CMD, and Siemens AG. Improved efficiency through the use of Appvance automation tool, significantly reducing manual efforts during testing phases.Senior QA, Quality assurance and lead
Ciberspring India Pvt Ltd · 2020 — 2022Managed a QA team of 10 across two locations, coordinating tasks with business analysts, software development, and junior staff. Gained experience in Salesforce Sales Cloud and Salesforce Health Cloud. Handled projects in the healthcare domain while supporting both onshore and offshore teams. Conducted interviews and assessments for new hires and provided training on QA testing and Salesforce processes.Associate Consultant
Capgemini India Pvt Ltd. · 2018 — 2020Conducted QA efforts independently for numerous Salesforce projects. Worked with platforms including Salesforce Service Cloud and Salesforce Community. Collaborated with team members at all levels, generating daily reports and addressing testing statuses. Advanced in automation testing utilizing Selenium for web-based projects.QA Engineer, Quality assurance
GSN Games · 2017 — 2018Led a cross-functional team involving multiple locations, engaging with business analysts, software development, and QA teams. Actively contributed to all stages of sprints, UAT, SIT, and production releases. Developed skills in manual testing and game-oriented app testing, and facilitated training programs for incoming analysts.Software Test Engineer, Quality assurance
Appistoki · 2016 — 2016Managed a team across two locations while collaborating with business analysts and software development teams. Skilled in Salesforce Sales Cloud and Service Cloud. Contributed during all phases of sprints, UAT, SIT, and production releases. Enhanced proficiency in automation testing with Selenium and API Testing through Postman.Software Test Trainee, Quality assurance
Spigot · 2013 — 2013Collaborated with a cross-functional team and developed skills in Salesforce. Participated actively in all phases from sprints to production releases. Gained experience in automation testing using Selenium and API Testing tools.
Skills & Expertise
Education
- Doctor of Business Administration in Business AnalyticsGolden Gate University · 2022 — 2025
- Executive PGDM in Business AnalyticsAlliance Business School · 2019 — 2020
- Bachelor of Engineering in E&CVisvesvaraya Technological University · 2008 — 2012
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