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Neil B. — Mid-Level IT Systems Administrator from Philippines

Neil B.

Mid-Level IT Systems Administrator

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Neil Bryan L. brings a unique blend of technical expertise and practical experience to the table, having worked across various sectors including BPO, gaming, and manufacturing. Currently serving as a Virtual Assistant at JELZ | BPO, he efficiently processes player redemptions and ensures seamless transactions. His past role as an IT Officer at Furukawa Sangyo Kaisha PH saw him manage cloud-based systems like SpiceWorks and oversee transitions to automated workflows using Google Forms, enhancing operational efficiency. While at East-West Seed, Neil managed ICT infrastructure, leading IT projects and coordinating system upgrades. His comprehensive knowledge spans from advanced IT Service Management to Microsoft Office 365 & Google Workspace Administration. With early career foundations laid as a Desktop Support Engineer at Accenture, Neil has consistently demonstrated an ability to improve IT functionalities and maintain system integrity across various organizational environments.

Experience

  • Virtual Assistant

    J E L Z | B P O · 2026 — Present
    Processes player redemption of winnings, vouchers, points, or chips into cash or rewards. Verifies player identity and account details before payouts, ensuring transaction amounts are accurate. Maintains daily records of all redemptions and handles cash, vouchers, or electronic payouts securely. Coordinates with cashiering, accounting, and gaming departments for transaction validation and monitors compliance with casino policies, regulations, and anti-fraud procedures. Resolves issues related to failed or disputed redemptions. Operates the casino redemption system and ensures the protection of confidential customer and financial data, while providing customer assistance regarding redemption procedures.

  • IT OFFICER

    Furukawa Sangyo Kaisha PH · 2025 — 2025
    Manages and monitors Cloud Helpdesk Spiceworks, ensuring effective ticket resolution and system maintenance. Oversees Google Admin Console activities, including user management and security configurations. Converts manual forms and processes into automated workflows using Google Forms to enhance operational efficiency. Monitors office internet connections for optimal performance and addresses any connectivity issues. Ensures the availability and maintenance of IT facilities and equipment, adhering to preventive maintenance schedules. Conducts IT asset monitoring, prepares reports on equipment status and compliance, and oversees backup processes to maintain data integrity. Leads IT projects and manages the Jupiter ERP system.

  • ICT Support Infrastructure

    EAST-WEST SEED · 2019 — 2024
    Responsible for managing servers, networks, and critical IT systems, ensuring their reliability and security. Implements backup and disaster recovery strategies, while troubleshooting hardware, software, and network issues. Leads IT projects, coordinating upgrades, software deployments, and new technology implementations. Manages budgets for IT initiatives and maintains relationships with third-party vendors, evaluating contracts for IT resources. Ascertains timely procurement and regular updates of IT systems to avoid downtime. Oversees the IT team, providing mentorship and training.

  • Desktop Support Engineer

    WaveLink · 2016 — 2018
    Handles technical support service requests and oversees IT asset inventory. Provides advanced hardware and software repairs on customer computers using remote service tools. Engages in problem analysis and resolution, escalating unresolved issues when necessary. Logs and tracks technical problems and completes special assignments as required. Collaborates within a team environment, offering assistance to others as needed.

  • Information Technology Manager

    Timeless Ventures
    Oversees the ticketing system, resolving requests related to software, hardware, and network connectivity. Configures devices for new team members and assists in the setup of ICT equipment such as access points and servers. Manages LAN cable infrastructure and supports CCTV systems. Monitors high-severity alerts from security systems and manages asset registration and audits. Oversees software license renewals and preventive maintenance for ICT equipment.

  • Internship

    St. Luke’s
    Provides ongoing support to resolve technical issues, ensuring smooth operations. Conducts regular maintenance and troubleshooting of broadcast equipment and servers. Implements backup solutions to prevent data loss, while monitoring network performance to optimize audio and video streaming quality. Engages in preventive maintenance for ICT equipment and supports IT documentation for regulatory compliance.

Skills & Expertise

IT Project ManagerCybersecurity SpecialistHR and RecruitingGraphic DesignData ScientistFinancial Accounting AnalysisAdobe Photoshop

Education

  • Bachelor of Science in Information Technology
    STI College · 2011 — 2015

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