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Neil E. — Mid-Level Customer Support Specialist from Philippines

Neil E.

Mid-Level Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Neil Erick D. is a seasoned Customer Service Specialist with experience supporting clients in sectors such as financial services, e-commerce, and education. From March 2025 to June 2025, Neil served as a Customer Support & Admissions Liaison at EMI, acting as the main contact for leads and applicants and managing applicant profiles. At American Express International from June 2022 to January 2025, he handled account inquiries, resolved transaction issues, and recommended tailored promotions. As a Lead Generation Specialist/VA at FBA VIDS, he conducted outreach and managed data using Excel. Previously, at Amazon Operations Philippines and ePerformax Contact Center for Paypal and eBay, Neil was the frontline resource for customer account and order queries. He is proficient in CRM systems, problem resolution, and maintaining organization across complex workflows.

Experience

  • Customer Support & Admissions Liaison

    EMI · 2025 — 2025
    Acted as the main point of contact for leads and applicants via email, phone, and SMS. Managed the upkeep of applicant profiles and ensured timely follow-up on submitted documents and inquiries.

  • Customer Liaison

    American Express International · 2022 — 2025
    Served as the primary contact for customers, addressing account inquiries, transaction issues, and error resolutions. Suggested personalized promotions based on customer needs to enhance benefits.

  • Lead Generation Specialist/VA

    FBA VIDS · 2021 — 2022
    Engaged leads through email and messenger communications. Managed lead uploads using Excel.

  • Customer Service Representative

    Amazon Operations Philippines · 2019 — 2021
    Served as the main contact for customers regarding purchases, account issues, and order tracking.

  • Customer Service Representative

    ePerformax Contact Center – Paypal and eBay · 2015 — 2019
    Functioned as the primary contact for customers seeking assistance with their accounts.

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