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Neil B. — Mid-Level Customer Service Team Leader from Philippines

Neil B.

Mid-Level Customer Service Team Leader

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Neil Bryan R. is a dedicated professional with a strong background in customer service and sales. Over the years, Neil has honed issue resolution and excellent communication abilities working as a Team Leader at IFFICIENT. Previously, Neil played pivotal roles at various companies, including serving as a Customer Service Representative at IQOR in Dasmariñas, where he developed the skill of customer acquisition. Neil's experience also includes working as an Outbound Sales Representative at BGComm Contact Solutions, where he evaluated customer needs and set appointments. At EXL Service Philippines, he facilitated customer requests and managed account updates, ensuring high client satisfaction. His technical prowess was demonstrated as a Technical Support Representative for Teletech, where he provided troubleshooting and remote line testing. Furthermore, Neil's tenure as a Retention Specialist at Hinduja Global Solution showcased his ability to address and retain clients effectively. Neil's comprehensive understanding of customer interactions is further complemented by his educational background, having earned a Bachelor of Science in Nursing from the University Of Perpetual Help Rizal DALTA System. This diverse experience highlights Neil's commitment to achieving organizational and personal goals.

Experience

  • Team Leader

    IFFICIENT · 2023 — 2026
    Oversaw team operations and managed daily tasks in a virtual assistant role.
  • Customer Service Representative

    IQOR Dasmariñas Philippines · 2021 — 2023
    Handled customer inquiries and provided assistance in resolving issues.
  • Outbound Sales Representative

    BGComm Contact Solutions · 2019 — 2020
    Initiated outbound calls to assess customer eligibility and scheduled appointments for product offerings.
  • Customer Service Representative

    EXL Service Philippines Incorporated · 2017 — 2019
    Processed requests from participants for withdrawal or updates to personal information.
  • Technical Support Representative

    Teletech · 2017 — 2017
    Performed troubleshooting via phone and conducted remote line testing; created tickets for technician dispatch.
  • Retention Specialist

    Hinduja Global Solution · 2015 — 2016
    Engaged with customers to prevent subscription cancellations, offering solutions to their concerns.
  • Billing Representative

    IQOR Philippines · 2013 — 2015
    Clarified billing inquiries, managed past due calls, and engaged in upselling during customer interactions.
  • Store in Charge

    Food World Inc. · 2011 — 2013
    Addressed customer issues, managed payment transactions, and conducted market research for sales activities.
  • RDU Clerk

    SM Super value inc. · 2011 — 2011
    Executed thorough product checks and ensured product accuracy against invoices before entry into the establishment.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    University Of Perpetual Help Rizal DALTA System Molino campus · — — 2008
  • Infant Jesus Montessori Center
    Infant Jesus Montessori Center · — — 2003
  • Linongganan Elementary School
    Linongganan Elementary School · — — 1999

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