Neill V.
Mid-Level E-commerce Customer Service Manager
Open to offersNew to PlatformAbout
Neill A. is a highly accomplished professional with over a decade of expertise in customer service and operations management, focusing on e-commerce and technical support. With a progressive career that spans from frontline representative roles to leadership positions, Neill has consistently optimized workflows, led high-performing teams, and fostered strong client relationships. At AwesomeOS, he spearheaded strategic initiatives for renowned brands like Puravida Bracelets and Vera Bradley, aligning customer service goals with broader business objectives. His experience at Refundee Ltd. involved managing legal case files and streamlining communications to enhance operational efficiency. Neill’s technical acumen is further evidenced by his role at VXI Global Solution, where he provided real-time support and quality assurance. He holds a BS in Psychology from Mindanao Kokusai Daigaku, reinforcing his ability to understand and improve customer experiences.
Experience
Customer Service Representative
NorthernKnife · 2025 — 2026Managed high-volume inquiries for a global e-commerce brand specializing in hand-forged kitchen and outdoor cutlery.Customer Service Representative
Hume Health · 2025 — 2025Supported users of smart health devices, including the Hume Pod and Hume Band, along with the associated digital health application, combining tech support with wellness coaching.Customer Service Representative
GovAssist · 2025 — 2025Served as the main contact for clients navigating international travel documents, focusing on U.S. visas and passport renewals while providing concierge-style support.Case Administrator
Refundee Ltd. · 2023 — 2025Maintained a large portfolio of legal case files, ensuring organization and quick access to all documentation while facilitating communication among judges, attorneys, and clients.Account Manager
AwesomeOS · 2021 — 2023Collaborated with C-suite executives to align customer service initiatives for e-commerce brands, including Puravida Bracelets and Vera Bradley, while providing data analysis and insights into customer service trends.Manager
AwesomeOS · 2020 — 2021Oversaw customer service operations for key accounts, ensuring team performance met Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while mentoring supervisors.Supervisor
AwesomeOS · 2019 — 2020Directed chat support operations, handling customer escalations and facilitating performance coaching sessions to promote continuous improvement.Customer Service Representative
AwesomeOS · 2018 — 2019Handled a high volume of e-commerce inquiries concerning orders, billing, and product information, consistently achieving individual performance targets.Assistant Data Analyst
VXI Global Solution · 2017 — 2017Collected operational data from team supervisors to create comprehensive reports on performance and account health, identifying areas for improvement.Customer Service Representative
VXI Global Solution · 2016 — 2017Provided assistance to clients with card activation and security protocols, ensuring a secure and efficient customer experience.Subject Matter Expert
VXI Global Solution · 2016 — 2016Served as a resource for agent inquiries, delivering real-time support and coaching on complex cases to ensure accurate service delivery.Quality Assurance Specialist
VXI Global Solution · 2016 — 2016Conducted quality assurance checks on agent interactions, ensuring adherence to brand standards and contributing to increased team quality scores.Customer Service Representative
VXI Global Solution · 2015 — 2016Addressed driver complaints and inquiries related to trips and earnings, focusing on quick resolutions to enhance customer satisfaction.Real-Time Analyst
Sutherland Global Services · 2016 — 2016Monitored call center performance metrics to ensure operational efficiency, aligning with forecasted demands.Customer Service Representative
IBEX Global · 2015 — 2015Assisted customers with order placement and issue resolution for 1800flowers.com, demonstrating high performance during peak periods.Technical Service Representative
Sutherland Global Services · 2014 — 2014Provided technical support for AT&T U-verse clients, troubleshooting service issues to ensure customer satisfaction.Customer Service & Order Entry Representative
IQOR · 2013 — 2014Managed customer order placements from a catalog while resolving issues professionally and promoting credit card programs to drive revenue growth.
Skills & Expertise
Education
- Bachelor of Science in Psychology (Child Development)Mindanao Kokusai Daigaku · 2010 — 2014
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