Nellie A.

Nellie Anne E. is a dedicated customer service professional with extensive experience spanning over a decade in diverse industries, notably in roles requiring voice, email, and chat support. She has worked as a Social Media Moderator at Peak Support Global Enterprises, where her responsibilities included monitoring and removing policy-violating content and escalating member accounts as necessary. She also served as an Email Support Associate for Project Cashback, addressing account inquiries and manually processing denied requests. Her experience as a Virtual Assistant at Top Goods Inc. involved conducting product research and maintaining client eBay carts. Previously, she was an ESL Tutor at Rarejob Inc., delivering customized English lessons to Japanese students. Additionally, she has experience in technical troubleshooting, Adobe Photoshop image editing, and QA roles at OMED Corporation and SPi Technologies. Her technical acumen includes proficiency in Microsoft Office and Google Workspace, complemented by a Bachelor of Science in Computer Science from Lyceum of the Philippines - Laguna.