Nelyssa S.
Mid-Level BPO Quality Evaluator
Open to offersNew to PlatformAbout
Nelyssa S. is a seasoned customer service professional with significant tenure in the BPO industry, where she honed her skills as both a Call Center Representative and a Sr. Quality Evaluator at Concentrix in Quezon City. Her roles demanded a deft handling of high volumes of customer interactions, where she utilized her proficiency in customer support to address inquiries and resolve complaints effectively. During her time as a Sr. Quality Evaluator, Nelyssa worked persistent hours, showcasing her commitment to improving service quality through data analysis and solution provision. Her prior experience as a teacher at Aquinas De Escolar Academy illustrates her versatility and passion for verbal and written communication as she collaborated with educators and engaged with students and parents alike. Nelyssa's educational foundation, a Bachelor of Science in Secondary Education with a major in English from La Consolacion University Philippines, underpins her articulate and structured communication style.
Experience
Sr. Quality Evaluator
Concentrix · 2022 — 2026Adapted to various shifts, including nights, weekends, and holidays. Assessed issues, analyzed data, and formulated solutions to challenges encountered. Developed positive interpersonal relationships and demonstrated dedication to continuous learning and improvement while functioning effectively in fast-paced settings.Call Center Representative
Concentrix · 2020 — 2022Engaged customers through fact-finding questions to assess their needs and recommended appropriate products and solutions. Addressed customer complaints to foster satisfaction and enhance future interactions. Created a welcoming environment for inbound calls, managing a high volume of inquiries to provide product and service information while generating quotes.Teacher
Aquinas De Escolar Academy · 2017 — 2020Collaborated with fellow educators, administrators, and parents to assist students in achieving learning goals. Promoted student development through classroom games and activities while maintaining regular communication with parents, students, and faculty to discuss feedback and instructional approaches.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education Major in EnglishLa Consolacion University Philippines · 2012 — 2016
Interested in this professional?
Sign in as an employer to save this profile or invite Nelyssa S. to a job.
Sign in as an employer