Nerissa R.
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Nerissa A. R. is a highly experienced professional recognized with awards like the Best Teacher Award and Best Lesson Planning Award from Far Eastern University in 2018. As a Business Unit Owner / Course Manager at Cakap from 2014 to 2025, she effectively managed over 150 educators across various Philippine locations, and led strategic business expansions in Indonesia, South Korea, and Vietnam. Previously, she was the Director of Operations at JK Digicom Outsourcing from 2008 to 2013, where she developed and led training programs to enhance organizational skills. At TEL English Solutions, she served as a Training Manager focusing on training management and process improvement. With a foundational degree in Business Management from Cavite State University, Nerissa is proficient in curriculum development, process improvement, and project management. She holds certifications in TESOL and Instructional Design, supporting her in delivering high-quality educational programs.
Experience
Business Unit Owner / Course Manager
CAKAP · 2014 — 2025Oversaw the planning, development, and implementation of educational programs while managing a team of over 150 teachers across various locations in the Philippines. Developed business strategies and led expansions into Indonesia, South Korea, and Vietnam, while fostering training programs for teacher development.Director of Operations
JK DIGICOM OUTSOURCING · 2008 — 2013Developed and administered training programs tailored for employee skill enhancement. Assessed organizational training needs and created training manuals, while also monitoring session effectiveness and conducting in-person training.Training Manager
TEL English Solutions · 2006 — 2008Managed training operations, focusing on developing and implementing effective training solutions for staff.Customer Service Representative
Convergys · 2004 — 2006Provided customer service by addressing inquiries and resolving issues through inbound calls. Assisted with order placements, processed returns, and ensured customer satisfaction by meeting performance targets.
Skills & Expertise
Education
- Professional Teaching CertificationFar Eastern University · 2018 — 2018
- Business ManagementCavite State University · 2000 — Present
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