Nerizza L.

Nerizza G. is a seasoned customer service and online account professional with a decade of experience in the banking industry, adept at supporting clients through meticulous account management and problem resolution. She has proficiently managed confidential information and executed administrative tasks while fostering seamless communication with both external clients and internal teams. Her role at BDO Unibank as an Online Account Officer involved conducting remote account interviews, verifying customer identities, and ensuring compliance with banking policies. At Sterling Bank of Asia, she excelled as a Customer Service Representative, adeptly handling complex inquiries and spearheading training initiatives. Additionally, her technical prowess encompasses tools like Google Workspace, Microsoft 365, and AI platforms such as ChatGPT. She also contributed to her family's retail business, successfully managing social media and achieving significant engagement growth. Nerizza is equipped with certifications in Social Media and Digital Marketing from HubSpot Academy, underscoring her ability to integrate contemporary marketing strategies into her work.