Nerlyn L.

Not specified

• GHL/CRM Onboarding & Technical/ Automations Specialist

  WeLevel · 2025 — Present
  Assisted in the onboarding of new clients, overseeing the technical setup and full CRM implementation within GoHighLevel. Handled technical requests from the internal team through an Airtable ticketing system. Managed A2P 10DLC registrations for compliance with SMS marketing regulations and built chatbots for enhanced customer engagement.

• CRM & Automation Specialist

  Inner Compass Code · 2025 — 2025
  Executed the migration of automation workflows and customer journeys from HubSpot to GoHighLevel while ensuring data integrity. Optimized funnel pages within GoHighLevel with necessary integrations and automations. Conducted audits on CRM tagging structures to maintain consistency across campaigns.

• Technical & Automations Specialist

  Sales Engine · 2024 — 2025
  Maintained and troubleshot workflows within GoHighLevel to support automation and lead management. Processed client offboarding, which included managing form removals and user access. Oversaw A2P 10DLC registration submissions through Twilio to ensure compliance.

• GHL Project Manager

  Fusemate · 2023 — 2024
  Facilitated weekly check-in calls with clients to discuss progress and address technical needs. Managed task assignments across internal teams and oversaw onboarding and offboarding processes concerning CRM assets.

• GHL Specialist

  Viva Labs · 2023 — 2023
  Constructed sub-accounts and snapshots in Go High Level while ensuring proper configurations. Designed funnel pages and optimized workflows to enhance lead management. Developed Standard Operating Procedures (SOPs) alongside video tutorials for team training.

• GHL Specialist - Project Based

  The Catholic CEO · 2022 — 2022
  Configured workflows for multiple sub-accounts within Go High Level to automate lead nurturing. Integrated Twilio for SMS and Mailgun for email delivery, ensuring effective messaging systems.

• GHL Senior Client Success Manager

  OneFitStop / Hapana · 2021 — 2022
  Facilitated client onboarding for the Go High Level CRM platform and conducted client training sessions via Zoom. Addressed client inquiries through Zendesk, providing effective resolutions for technical issues. Mentored junior staff and optimized landing pages for effective conversions.

• GHL Digital Marketing VA

  Ty Austin Marketing · 2020 — 2020
  Managed client onboarding for the Go High Level CRM, ensuring effective setup and training. Supported clients in refining landing pages and developed automation workflows to improve sales processes.

• Executive VA to the CEO

  LTE Venture · 2020 — 2019
  Handled email and calendar coordination, along with scheduling client appointments. Oversaw project management tasks and conducted social media management to support audience engagement and lead generation.

• GHL CRM & Technical/ Automations Specialist

  Solargain Bendigo · 2025 — 206
  Developed workflows and automations for clients and addressed issues as they arose. Constructed forms and surveys based on client requests and created funnels aimed at lead generation. Developed Voice Ai and Chatbot integration, while managing email marketing campaigns via GoHighLevel, including practices to enhance deliverability.

• AB Psychology

  Adventist University of the Philippines · 2002 — 2006