nev C.
Senior Sales Operations Manager
Open to offersNew to PlatformAbout
Maria N. is a seasoned Operations & Sales Leader with over a decade of experience optimizing business operations and leading sales teams across diverse industries, including digital marketing, legal services, pest control, solar, renovation, and real estate. She possesses a proven track record in enhancing operational efficiency, implementing process automation, and developing SOPs that facilitate business growth. At Rest Easy Pest Control, she successfully managed customer communications and service scheduling, promoting customer retention through education on service options. During her tenure at HART LLC, Maria improved operational workflows for law firms and digital marketing agencies by introducing innovative AI solutions. Her expertise in CRM administration has been instrumental in her roles, including at Just Simply Marketing, where she directed sales operations, reduced lead response time significantly, and contributed substantially to revenue growth. Maria holds a Bachelor of Science in Industrial Technology and is skilled in utilizing tools such as Salesforce, HubSpot, and Trello to streamline business processes.
Experience
Customer Development Officer
Rest Easy Pest Control · 2026 — 2026Handled inbound and outbound communications for residential and commercial pest control services, scheduled inspections and appointments, managed customer renewals and complaints, educated on treatment plans, coordinated with technicians, maintained CRM records, and conducted follow-up calls post-service.Client Success & Lead Intake Manager (Project-Based)
Remote Staff Seeker Agency – Eagle Dumpster Rental & Digital Marketing · 2025 — 2025Oversaw client success and lead intake functions, developed SOPs for various operational processes, optimized CRM and sales pipelines, recommended automation solutions, managed recruitment and onboarding, and delivered insights for lead conversion improvements.Operations & Compliance Manager (Project-Based)
HART LLC – Legal, AI Voice Intake & Digital Marketing · 2025 — 2025Enhanced operational efficiency for diverse teams by designing SOPs, managing CRM systems, implementing automation, leading recruitment efforts, and collaborating with leadership for improved client acquisition.Operations Support / Executive Assistant (Project-Based)
Clean Concepts · 2025 — 2025Managed executive calendars, coordinated administrative functions, organized digital filing, and supported leadership in operational priorities and project tracking.Sales Operations Manager
Just Simply Marketing · 2024 — 2025Directed daily sales operations, ensured collaboration among teams, implemented sales workflows to enhance responsiveness, supervised all stages of the sales pipeline, handled recruitment and training, conducted quality assurance reviews, and monitored project progress and client satisfaction.Sales Operations Manager
Arma Renovation, Real Estate & Solar Group (US) · 2018 — 2023Managed operations across renovation, real estate, and solar divisions, directed recruitment processes, developed SOPs, oversaw project workflows, maintained quality assurance practices, and coordinated communications across departments.Back-End Fulfillment Lead – CRM & Facebook Ads
Supreme Level Media / Gone Digital · 2016 — 2018Configured CRM systems along with automations, created and optimized Facebook ad campaigns, coordinated client onboarding, resolved CRM issues, and ensured compliance with advertising policies.Sales & Technical Representative – Microsoft Account
Convergys Philippines · 2015 — 2016Provided technical support for Microsoft products, assisted with sales inquiries, facilitated team coaching, and consistently met quality assurance and customer service standards.Sales Representative – Credit Card & Insurance
Sitel Philippines · 2013 — 2015Processed financial applications, educated customers on credit card and insurance offerings, met sales targets while ensuring compliance, and conducted follow-ups to enhance retention.
Skills & Expertise
Education
- Bachelor of Science in Industrial TechnologyDon Mariano Marcos Memorial State University
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